Can't install design cloud site

Support
#1

I cannot install any design cloud site. It all seems to work until the message “Initializing…” appears. Then that’s it.

I have been through all the settings in my wampserver php.ini file, and changed all the ones that have been mentioned in earlier replies in this forum to similar topics:
memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
allow_url_fopen = On

Can you help me install a design cloud site?

#2

Hello Michael,

Thank you for the inquiry.

Are you referring to the Design Cloud templates? Have you tried the steps listed in the Troubleshooting section of the documentation? Please check this link: https://theme.co/docs/design-cloud#troubleshooting.

If the issue persists, try installing a different local server or host such as Local by Flywheel, XAMPP, DevKinsta, DesktopServer, etc. You can also test it on live test sites such as InstaWP and TasteWP.

Let us know if you need further assistance.

Best regards,
Ismael

#3

HI @Ismael,

Thank you for your reply. Yes I had worked through the Troubleshooting section of the documentation. Also several related issues in your forum. After writing to you I went on investigating the problem. It turned out that the settings for ‘max_allowed_packet’ and ‘innodb_log_file_size’ in the mariadb my.ini file were too low. I increased them to the values listed in the answer to a similar question in your forum, and now it is all working.

For the benefit of anyone else who meets this problem, the necessary values were:
max_allowed_packet = 16M
innodb_log_file_size=128M

Michael Scannell

#4

Hi Michael,

Glad to know that you are able to find the solution.

Thanks

#5

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