Cant import tco files to a staging website

Getting some error popups. Dear Themeco Team, could you assist?

I have a megamenu on my staging site and want to copy it to another staging site of my client. it tells me something with uhhhh a lot of them and its not working, cant read cause error massage is only a second visible. Both site are on same version.

Best Regards,
Roland

Hello Roland,

Thanks for writing to us.

To help you with your concerns, we need to check your settings, I would request you please share the admin login details meanwhile I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password
  • Exact Header URL

You can find the Secure Note button at the bottom of your posts

Thanks