Can't fully remove ACF Pro?

Support
#1

I once installed ACF Pro to my site from Pro’s Extensions menu. I uninstalled it but I never ended up using it. When I uninstall it, it causes problems on my website. It basically says I NEED to have it. So, when I reinstall it, my security plugin says it needs to be updated but there’s no option to update it…?

I don’t want ACF Pro. Can you please tell me how to remove it FULLY from my website? It’s like it’s tied in there somewhere else and a simple uninstall won’t get rid of it.
(bluemonster.ca)

Thank you so much :slight_smile:

#2

This is what chatgpt says about the problem:

The checkout page on bluemonster.ca is currently experiencing a critical error due to a missing function in the site’s code. This issue stems from the the_field() function being called in the child theme’s wp-page.php file, which is part of the Pro theme framework. This function is provided by the Advanced Custom Fields (ACF) plugin. If ACF is not installed or activated, calling the_field() will result in a fatal error, causing the page to crash .

Note: I don’t have a file called “wp-page.php” in my child theme folder.

Please help :grimacing:

#3

Hello @TIrvine,

Thank you for the inquiry.

Would you mind providing the code from the wp-page.php file? This file isn’t included in the child theme by default, so it was likely added by your developers. If you can share the login details in the secure note, we’ll try to check this further.

secure-note
secure-note1040×250 15.3 KB

Best regards,
Themeco

#4

Secure message sent above. Thank you :slight_smile:

#5

Hey Tina,

I have deactivated the ACF Pro plugin and still was able to view the Checkout page without issue. I cannot proceed though because there is only Paypal button and no other payment method option.

  • See the secure note below

Thanks.

1 Like
#6

Thank you so much @ruenel. It appears to be working now as I can login without the error screen popping up. I’m going to hope the checkout works perfectly for customers as well. It looks like a reinstall to the updated version may have fixed it (not sure if you did that, or if it just decided to kick in later…?)

Either way, thank you so much for your time and assistance looking into this!! I’ve deleted the ACF Pro plugin again, and I’m crossing my fingers that there are no more errors :slight_smile:

#7

It’s good to hear that Tina.
Always happy to help you.

#8

Hi @ruenel, Sorry, I’m still having issues :sweat: My site is still giving me a grey screen at random times. I just went in on my phone this time and got the grey screen right away. I can reload it and it usually works after that. Looks awful though when clients see this happening. I had a family member go to the site too, and on a different page (he clicked on a product in the shop), he got the grey screen.

#9

Hey Tina,

You are seeing PHP Notices. Kindly disable your WP Debug mode to get rid of these messages.

Thanks.