Can't fully remove ACF Pro?

[TIrvine]

I once installed ACF Pro to my site from Pro’s Extensions menu. I uninstalled it but I never ended up using it. When I uninstall it, it causes problems on my website. It basically says I NEED to have it. So, when I reinstall it, my security plugin says it needs to be updated but there’s no option to update it…?

I don’t want ACF Pro. Can you please tell me how to remove it FULLY from my website? It’s like it’s tied in there somewhere else and a simple uninstall won’t get rid of it.
(bluemonster.ca)

Thank you so much

[TIrvine]

This is what chatgpt says about the problem:

The checkout page on bluemonster.ca is currently experiencing a critical error due to a missing function in the site’s code. This issue stems from the the_field() function being called in the child theme’s wp-page.php file, which is part of the Pro theme framework. This function is provided by the Advanced Custom Fields (ACF) plugin. If ACF is not installed or activated, calling the_field() will result in a fatal error, causing the page to crash .

Note: I don’t have a file called “wp-page.php” in my child theme folder.

Please help

[Ismael]

Hello @TIrvine,

Thank you for the inquiry.

Would you mind providing the code from the wp-page.php file? This file isn’t included in the child theme by default, so it was likely added by your developers. If you can share the login details in the secure note, we’ll try to check this further.

Best regards,
Themeco

[TIrvine]

Secure message sent above. Thank you

[ruenel]

Hey Tina,

I have deactivated the ACF Pro plugin and still was able to view the Checkout page without issue. I cannot proceed though because there is only Paypal button and no other payment method option.

• See the secure note below

Thanks.

[TIrvine]

Thank you so much @ruenel. It appears to be working now as I can login without the error screen popping up. I’m going to hope the checkout works perfectly for customers as well. It looks like a reinstall to the updated version may have fixed it (not sure if you did that, or if it just decided to kick in later…?)

Either way, thank you so much for your time and assistance looking into this!! I’ve deleted the ACF Pro plugin again, and I’m crossing my fingers that there are no more errors

[ruenel]

It’s good to hear that Tina.
Always happy to help you.

[TIrvine]

Hi @ruenel, Sorry, I’m still having issues My site is still giving me a grey screen at random times. I just went in on my phone this time and got the grey screen right away. I can reload it and it usually works after that. Looks awful though when clients see this happening. I had a family member go to the site too, and on a different page (he clicked on a product in the shop), he got the grey screen.

[ruenel]

Hey Tina,

You are seeing PHP Notices. Kindly disable your WP Debug mode to get rid of these messages.

• https://www.wpbeginner.com/wp-tutorials/how-to-easily-enable-wordpress-debug-mode-to-fix-site-errors/

Thanks.

[TIrvine]

Hi @ruenel, the debug notice isn’t the issue though The grey screen with the “This page isn’t working” error is (image below). I enabled debug to post the message here because I’m still getting a grey screen popping up intermittently on my website.

Any idea how to fix the grey screen? I thought it was ACF Pro doing it, but that seems to be taken care of now. Now it looks like, from the debug php notice I posted, “Translation loading for the woocommerce domain was triggered too early.” Is this something you can please help with?

[TIrvine]

That image above was Chrome. Here it is on Safari. Just a plain screen with nothing on it.

If I refresh my page, the page information will load in.

It shouldn’t be showing up blank

[prakash_s]

Hello Tina,

It seems that there ming be an issue with the .htaccess file. I would suggest you please connect to your site via FTP or File Manager (in cPanel). Rename the .htaccess file (e.g., to .htaccess_old) and recheck it again. If it works, go to WordPress Dashboard > Settings > Permalinks, then click “Save Changes” to regenerate the file.

If it doesn’t work, it would be best if you could copy your live website to your staging area and send your details in a secure note so that we can investigate your settings without breaking your live site. Please share the FTP login details as well.

Thanks

[TIrvine]

Secure note sent. Thank you so much!

[ruenel]

Hey Tina,

Could you please increase your PHP Upload max filesize and PHP post max size to at least 32M or 64M. At the moment, it is very low at 2M and 8M only. You can check this one at Tools > Site Health > Info > Server of the WP Dashboard.

Kindly let us know.

[TIrvine]

Hi @ruenel, it’s been increased post (64) and filesize (32). I thought those needed to be low to prevent larger unwanted uploads (from attacks)…?

With the increase though, it looks good so far! Thank you so much!!

…EDITED.

Spoke too soon again. Still giving us the issue

[TIrvine]

Any idea what might be causing this still?

[prakash_s]

Hello Tina,

As per your given error log, it seems that you have a plugin conflict with the Ninja Forms plugin. Please deactivate the Ninja Forms plugin and recheck it again. Please ensure that you have installed the latest version of the plugin. Please note that we don’t provide any third-party plugin support since it is out of the scope of support. I would suggest you please contact the plugin author to get rid of the plugin issue.

Thanks for understanding

[TIrvine]

Hi, I’ve deactivated it, and it still happens.

[TIrvine]

I was able to get this error (below):

Notice : Function _load_textdomain_just_in_time was called incorrectly . Translation loading for the __tco__ domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home//public_html/wp-includes/functions.php* on line 6121

I plugged it into chatGPT. I’m not one to mess around with theme files. Any guidance is much appreciated

[ruenel]

Hey Tina,

Please make sure that your WP Debug mode is already disabled in your “sl45s” website. Again check out this guide:

• https://www.wpbeginner.com/wp-tutorials/how-to-easily-enable-wordpress-debug-mode-to-fix-site-errors/

Thanks.