Cant edit global sections in Cornerstone

Support
#1

Hi there,

I am trying to translate our website using WPML, however I am unable to translate global content. Even when trying to use a workaround ( via these forum threads: Wpml global blocks etc & https://wpml.org/errata/cornerstone-cant-translate-global-blocks/) It shows an empty screen. I did the following:

  1. Open global section

  2. Switch languages within the editor, where a popup shows to create a new translation of the section, I choose the copy option, so it should copy over the global section to my new translation.

  3. Than the newly opened page is empty. I cant add anything to it (not a template or element), even though the confirmation says something is added on the bottom of the document.

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  4. I noticed a console error showing when viewing the empty page: app.react18.7.3.7.js?ver=7.3.7:23 No element ID for RENDER:UPDATE (see screenshot).

  5. What to do now? I already updated the theme and related plugins to the newest version.

#2

Hello @Leapforce,

Thanks for writing to us.

To help you with your concerns we need to check your setting, I would request please share the admin login details meanwhile I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password
  • Exact URL

You can find the Secure Note button at the bottom of your posts

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Hi Prakash,

See the secure note for login details.

#4

Hello @Leapforce,

I tried to access your site dashboard but the given credentials are not working on my end. Please recheck and send us again.

Thanks

#5

You should be able to get in now, I just tested it.

#6

Hi @Leapforce,

I have checked your website but didn’t find the issue you described here. I would suggest you please provide any screenshot marked with the issue and any video that helps us recognize the problem and replicate the issue.

Thanks

#7

Hi there,

You guys cant replicate my issue? Please see this url for a screenrecording of my described issue.
https://share.vidyard.com/watch/n4hcZXhRvUKZhtc4MJvgQg?

Thanks,

#9

Hey @Leapforce,

Global elements or Components cannot be translated so to avoid the confusion, please disable translation for the Component type under WPML.

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image834×121 3.22 KB

The way to translate Components, is to duplicate it in Cornerstone. You have 2 Components with this setup. That’s 1 component per language.

image

#10

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