Can't activate Slider Revolution with muy licence X

Hi,
I’m working on a website using X theme. I’ve bought my licence today and everything is installed and activated well.

Unfortunatly, I’m unable to install the Integrity business template/sample… But, I think the problem’s not here : Slider Revolution is locked and I need to unlock with a licence. This code (I mean for a lot of included extensions) was supposed to be included with X theme…

When I entered my X theme licence code in Slider Revolution (trying to unlock it), it didn’t work… What can I do ? I’m a bit lost…

Thank you very much

Hi @atlas757,

Thanks for writing in! I understand that Rev Slider is showing you the (Plugin is not Registered) notice. But since the Revolution Slider you have is bundled with the X, you don’t need to validate it. The plugin functions 100% without license registration. Though some plugin may require a separate license from the author for Premium features or Add-ons.

We provide the updates for these extensions rather than from the plugin developers’ automatic updater.

We always try and upgrade as soon as possible when a new plugin release is made to ensure our customers are using the latest version. This isn’t always possible for example if we submit an update to Envato and our update is in review while a new plugin version comes out, that version would have to wait for our next update.

If a plugin includes any major fixes, for example, a security issue, or a plugin breaking bug that prevents all functionality we update right away.

If a plugin update just includes minor bug fixes or improvements, then generally we wait to bundle that version until our planned update is ready to come out.

Regarding the Integrity business demo not importing, please follow some of the troubleshooting guides provided here.

Hope this shed some light.
Cheers!

Hi @friech,
Thank you very much for your rapid answer !

Unfortunatly, I still can’t install Integrity Business : I’ve been trying for 45 minutes but when I launch the installation, the page remains loading and displays “Initializing…” and nothing happens…

Could you help me please ?

thank you very

ps: I don’t have any connexion or network problem…

Hi Clo,

There is a known conflict caused by the ConvertPlus plugin, and it affects the design cloud import process. It’s already fixed on our unreleased version, but the temporary solution would be disabling ConvertPlus plugin while importing from the design cloud.

If that’s not the case then I recommend providing your site’s URL and admin login credentials in the secure note for further investigation.

Thanks!

Hi @rad,

Thank you very much !
I disabled Convert Plus and the process has been a success !

Thank you for your help !

You’re welcome, Clo. We’re glad that your issue was resolved.

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