Can't activate License on Site. Again

[clovisd]

Hey there,

I can’t activate my Site instance / install.

This is the same thing as last time, see below thread: https://theme.co/forum/81669

I’ve tried deleting the entry in the License, etc without any result. Always the same problem.

Thank you,
C

[ruenel]

Hello @clovisd,

Thanks for writing in! I have checked your licenses and the site has been correctly assigned to the unlimited licenses. Please validate your Pro theme again. If you are still having some issues, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site
​
To know how to create a secure note, please check this out: How The Forum Works

Best Regards.