Hello - Both my Theme X and Cornerstone are outdated and I’m not able to delete modules on my site through Cornerstone (like this: https://theme.co/apex/forums/topic/cant-delete-in-cornerstone/).
I’m trying to update both Theme X and Cornerstone automatically (as suggested here: https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62) but when I enter my product license key (https://theme.co/apex/forum/t/setup-product-validation/55) I get the following error: “Could not establish connection. For assistance, please start by reviewing our article on troubleshooting connection issues.”
I believe I’ve done everything suggested here: https://theme.co/apex/forum/t/troubleshooting-validation-connection-issues/201
My host replied:
“The above values are ON. Also mod_security is not showing any block.”
Can you please let me know how to proceed? I’m sorry if I’ve missed another conversation that answers this questions. I’d appreciate your help very much, as I’m not really able to update my website content in its current state!