When I press on the button get design cloud, nothing happend.
If I try to open in an other tab or screen, the same page is openend.
How can I install a template now?
Regards Ercole
When I press on the button get design cloud, nothing happend.
If I try to open in an other tab or screen, the same page is openend.
How can I install a template now?
Regards Ercole
Hi Ercole,
Thanks for reaching out.
There could be a plugin or custom code that affect your Get Design Cloud Button.
I recommend the following troubleshooting procedures before we investigate the settings.
Only if none of those help, please give us the following information in a Secure Note.
You can find the Secure Note button at the bottom of your posts.
Thank you.
HI Cramaton,
Thanks for the fast response.
It’s a new installation with nog plugin’s (only comming soon, but before it was also not working)
I send you a secure note for getting support.
regards Ercole
Hi Ercole,
The reason why the Get Design Cloud button is not working is that you didn’t install the cornerstone plugin. X theme require a cornerstone plugin in order for the theme to work. I already installed the said plugin and you can now access the design cloud.
Hope that helps.
Thank you.
Manny thanks!
It’s working now
Hi Ercole,
You’re welcome and it’s our pleasure to help you. If you have any others concerns, feel free to reach us.
Thank you.
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