Button "Get Design Cloud" not working

When I press on the button get design cloud, nothing happend.

If I try to open in an other tab or screen, the same page is openend.

How can I install a template now?

Regards Ercole

Hi Ercole,

Thanks for reaching out.

There could be a plugin or custom code that affect your Get Design Cloud Button.

I recommend the following troubleshooting procedures before we investigate the settings.

  1. TESTING FOR THEME RELATED ISSUE
  2. TESTING FOR PLUGIN CONFLICT
  3. THEME UPDATE
  4. CHILD THEME
  5. CSS/JS CUSTOMIZATION
  6. VERSION COMPATIBILITY

Only if none of those help, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

HI Cramaton,

Thanks for the fast response.
It’s a new installation with nog plugin’s (only comming soon, but before it was also not working)

I send you a secure note for getting support.

regards Ercole

Hi Ercole,

The reason why the Get Design Cloud button is not working is that you didn’t install the cornerstone plugin. X theme require a cornerstone plugin in order for the theme to work. I already installed the said plugin and you can now access the design cloud.

Hope that helps.

Thank you.

Manny thanks!
It’s working now :wink:

Hi Ercole,

You’re welcome and it’s our pleasure to help you. If you have any others concerns, feel free to reach us.

Thank you.

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