Hey, i just bought a cornerstone forms license via your website.
Now, i wanted to activate it within my website but i can only click on “purchase” in the dashboard and the link brings me to the purchase page of another license.
ah, i just noticed i accidentally used a new blank account for my purchase, so i cannot assign this one to my existing licenses.
is there any possibility to move this purchase into my correct account?
Hello Henry,
We would be happy to double check your site if we can log in. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
– Confirmation that we can access and make changes to your site
To know how to create a secure note, please check this out: How The Forum Works
Best Regards.
Hey Ruenel, i just added a secure note. Please feel free to login.
The License is running under @hesseblandzinski, my original account.
The forms license needs to be there i assume to have the plugin up and running within the site. is there any chance to transfer the license to the other account? happy to provide proof that both belongs to me.
Hello Henry,
We have moved the CS Forms License to your original account. If you are not seeing it in your WP Dashboard, you may refresh the validation. If still fails, it may need to revoke and revalidate the Pro theme installed on your site.
Best Regards.
