if we change theme to default it shows but will not show with pro theme can you see a problem
Hello @verobeachmarketing,
Thank you for the inquiry.
The site is not loading on our end. Is it currently down? Please provide the login details in the secure note so we can access the dashboard if necessary.
Best regards,
Themeco
It loads for me I can’t let you into the site because you don’t have a static IP address and we have the server secured to stop hackers with whitelisted IPS and this has been a problem with Pro theme and support forums for years for us in fact we got hacked because we opened it up to let you guys in and we got attacked for like 2 weeks and it basically destroyed our business so it’s a real problem
The issue seems related to an incompatibility with the theme. I can see several JS errors using the browser’s dev tools.
If you use a different theme, i.e twentytwentyfive, the content on https://orcservices.com/blog loads fine.
I deactivated all plugins and the blog still doesn’t load so it’s not a plug-in either
Hello @verobeachmarketing,
I would suggest you please clone your main site to staging server so we can check it on our end without breaking live website. Please share the admin credentials of the staging server.
Thanks
we would still have the security issue, can you use a vpn so we can lock the ip for whitelist?
ive confirmed this is not wp code snippets either tested them all off and clear cache
what about the js error in the theme code?
Hello @verobeachmarketing,
It seems your site is using the older version, Pro 6.5.14. Please have it updated to the latest version, Pro 6…6.6. You can check the changelog here:
After the update, make sure to clear all the caches first before testing the site again.
Best Regards.
Hello @verobeachmarketing,
I would suggest you please download the Pro theme from your Themeco account dashboard. You can manually upload the latest version of the theme. Please have a look at this doc to learn more about how to manually update the theme.
Thanks
this was updated and still not working
Hello @verobeachmarketing,
Could you please clear your plugin cache or at least temporarily deactivate the W3 Total Cache plugin while we are troubleshooting the issue? It could also help if we can log in. Since we can’t log in, a staging site would help. Maybe a 3rd party site like WPEngine or Pantheon.io can help with out us needing to get whitelisted.
Thanks.
We ended up implementing a piece of JavaScript to adjust the code to make it work but it was definitely protein is the problem something to do with the jQuery Library
Hey @verobeachmarketing,
Thanks for letting us know. If the issue comes back, please do check your Cloudflare and CDN settings.
Best Regards.
<script src="https://cdnjs.cloudflare.com/ajax/libs/jquery/3.5.1/jquery.min.js" integrity="sha512-bLT0Qm9VnAYZDflyKcBaQ2gg0hSYNQrJ8RilYldYQ1FxQYoCLtUjuuRuZo+fjqhx/qtq/1itJ0C2ejDxltZVFg==" crossorigin="anonymous"></script>
this was added to the head, the jquery would not load on the blog page so we did this
Hey @verobeachmarketing,
In most case, a 3rd party cache or optimizing plugin may have caused the issue. By temporarily deactivating minification feature of these plugins may help in troubleshooting the issue. The minified jquery served by the plugin may seem to have been outdated.
Thanks for this heads up by the way.
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