if we change theme to default it shows but will not show with pro theme can you see a problem
Hello @verobeachmarketing,
Thank you for the inquiry.
The site is not loading on our end. Is it currently down? Please provide the login details in the secure note so we can access the dashboard if necessary.
Best regards,
Themeco
It loads for me I can’t let you into the site because you don’t have a static IP address and we have the server secured to stop hackers with whitelisted IPS and this has been a problem with Pro theme and support forums for years for us in fact we got hacked because we opened it up to let you guys in and we got attacked for like 2 weeks and it basically destroyed our business so it’s a real problem
The issue seems related to an incompatibility with the theme. I can see several JS errors using the browser’s dev tools.
If you use a different theme, i.e twentytwentyfive, the content on https://orcservices.com/blog loads fine.
I deactivated all plugins and the blog still doesn’t load so it’s not a plug-in either
Hello @verobeachmarketing,
I would suggest you please clone your main site to staging server so we can check it on our end without breaking live website. Please share the admin credentials of the staging server.
Thanks
we would still have the security issue, can you use a vpn so we can lock the ip for whitelist?
ive confirmed this is not wp code snippets either tested them all off and clear cache
what about the js error in the theme code?
Hello @verobeachmarketing,
It seems your site is using the older version, Pro 6.5.14. Please have it updated to the latest version, Pro 6…6.6. You can check the changelog here:
After the update, make sure to clear all the caches first before testing the site again.
Best Regards.