Hi There,
I am having some real issues with my site. I’ve did a license switcharoo and then noticed cornerstone was missing. I installed and activated cornerstone and after I updated cornerstone I got a critical error message.
I used the softaculous wordpress management tool change themes and accessed the site again. I tried entering my license code and I get a funny error stating that this code seems like a brand new code and it needs to be linked to an account. Please advise.
Hi Danny,
Thanks for reaching out.
I have checked your Themeco Account and found the URL is not added properly. I would suggest you add the http or https and also you have added a forward slash at end of the URL in the location, please remove and check if that works for you.
If not, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath your posts.
Thanks
I removed the https yesterday thinkin maybe that was the issue.
Hello @Aranov,
To help you with your concerns we need to check your settings, I would request please share the admin login details meanwhile I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details
You can find the Secure Note button at the bottom of your posts
Thanks
Hey Danny,
Your license is for X so it’s important that X be used. I activated X and it caused a fatal error.
Please provide FTP or cPanel access so we can check the error logs and see what’s the specific error.
Thanks.
Hey Danny,
The username or password for the Cpanel is incorrect. If you are already log in, please remove the Cornerstone plugin to get the site back online.
Thanks.
