Thanks for writing to us.
Sorry for your inconvenience, Unfortunately, the given page URL is not working because of that we were not able to check your settings.
It might be the issue of the plugin conflict issue, CSS/JS customization issue. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.
- Testing for Plugin Conflict
- CSS/JS Customization
- Version Compatibility
- Disabling Cache
- Child Theme Related issue
I would also recommend the following troubleshooting.
1.) Increase PHP Memory Limit
2.) Increase PHP Execution Time Limit
I recommend increasing the following server settings to the specified value or larger. Please consult to your web host for all these server settings
PHP configuration recommended
memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details
- WordPress Login URL
- Admin level username and password
- FTP Details
You can find the Secure Note button at the bottom of your posts