LS all my layout of my website suddenly disappeared. this happened at 2 websites. what happened? i’ll post the links in private comment below.
Thanks for writing in! Could you please confirm that you have updated to the latest versions?
Our latest versions are:
- X theme
This latest release contains fixes for several issues so be sure to check out the changelog:
After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.
The issue could also be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):
- Testing For Theme Related Issue
- Testing For Plugin Conflict
- Theme Update
- Child Theme
- Disabling Cache
- Disabling Cdn
- Version Compatibility
If the above suggestions does not work, we ould love to check your site. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site
To know how to create a secure note, please check this out: How The Forum Works
Please let us know how it goes.