After update: Video disappears on pause and black bar on top and bottom

[mickna]

Hi there,

after the update we have:

1. a black bar on top and bottom on our video player:
   before:
   
   
   
   after:
   
   

and if I pause the video, I see the cover image and the video disappears. On play, the video come back.
The same behavior applies inside slider revolution.

Any ideas?
Thank you,
Michael

[ruenel]

Hello Michael,

Thanks for writing in!

Could you please update to the latest versions?
Our latest versions are:

• X theme 8.2.3
• Cornerstone 5.2.3
• WordPress 5.7
• PHP 7.4

This latest release contains fixes for several issues so be sure to check out the changelog:

• https://theme.co/docs/changelog/x-8
• https://theme.co/docs/changelog/cornerstone-5

After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

If nothing is helping, provide us access to your site so that we can check your slider settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site
​
To know how to create a secure note, please check this out: How The Forum Works

Please let us know how it goes.

[mickna]

All is up to date, but the problem still exists. Secure note added.

Thank you,
Michael

[ruenel]

Hello Michael,

I have logged in and inspected your slider. The black bar should be normal since you have added the video as a layer. If you want to remove the black bar and have the video as fullwidth, you should be adding the video as your slide background. Kindly check out this documentation instead:

• https://www.sliderrevolution.com/documentation/slide-background/

Best Regards.

[mickna]

Hi @ruenel,

this wasn’t before. The black bars appears after the update, also the behavior with disappearing of the video after pause.
I added the live site in the secure note, which is still not updated.

Best,
Michael

[christian]

Hey Michael,

It looks like the new version of Slider Revolution Layer Align option is wrong. Setting it to Full Width covers the Scene with the video, upon testing.

We’ll report this case to ThemePunch. For now, please choose Full Width instead of Cover.

Thanks.

[mickna]

Thank you Christian!

Sorry for the late feedback.
However, the disappearing of the video (pause) still remains.

[tristup]

Hi Michael,

The Poster in Pause option is enabled for the HTML5 Video layer. I went ahead and disable it and make the size Cover again, which fix the issue.

Thanks