Activate cornerstone plugin glitch

[vividground]

Everytime I click here to activate required cornerstone plugin, it says corerstone activated. But keeps going back to showing the same message.

This started after shifting to Child Theme.

Note: cornerstone was always active.

[christian]

Hey @benedictheblich,

There might be codes in your child theme that conflicts with Cornerstone. Please download a fresh copy of the X child theme here: https://theme.co/docs/child-themes. Then, install and activate it in your site.

If the issue persists after that, please post the following information in a Secure Note

• WordPress Login URL
• Admin username and password

You can find the Secure Note button at the bottom of your posts.

Thanks.

[vividground]

Problem Still persists after installing new child theme

[tristup]

Hi @benedictheblich,

I have checked your website but it has been found that the user does not have the Admin privileges. I would suggest granting the privilege and letting us know for further investigation.

Thanks

[vividground]

Could you try with the username attached to this post

[marc_a]

Hey @benedictheblich,

I was able to replicate the issue on your website and here are the things I have done on your website.

• Activate the parent theme - not working
• Uploading a fresh copy of the parent theme - still now working
• Deactivating all the plugins for about 1-2 minutes - the Cornerstone plugin notice to be installed was gone ( means it is working )

That being said, I believe that one of your plugins is causing the issue. I suggest that you disable all the plugins and activate it one by one to find the culprit.

• https://theme.co/docs/common-issues#testing-for-plugin-conflict

Hope that helps.

[vividground]

Yes, it helped thanks.

[marc_a]

Hi @vividground,

You’re welcome and it’s our pleasure to help you! If you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.

Thank you.