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[Rue Nel]

Hello There,

To resolve this issue, please do the following:
1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

If still doesn’t work out, would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password
– FTP Hostname
– FTP Username
– FTP Password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[kimsonw]

Good day,

I can’t see a revoke validation link on the “X Addons > Home”.

Thanks.

[Christopher]

Hi there,

Please login to your themeco account and unassign URL. Then you can assign new URL.
See this link : community.theme.co/kb/product-validation
If you still need help, open a new topic and provide us with URL and login credentials.

Thanks.

[Michiel d]

Hello,

I just want to report i had the same issue. I came here to look for a solution but then i noticed something. As it turns out since i am using WPML, one instance/codebase, but each translation on it’s own url. The admin site was still in ‘english’ mode. (My main site is in Dutch, hence i activated the licence with the .nl domain).

How did i fix:

– open https://community.theme.co/my-licenses/
– revoke the license
– copy your license key
– go to the WP admin
– check WPML so your working domain reflecs your hardcoded site-adress (in Settings – General)
– go to the X dashboard
– paste the license key

YMMV ô_O

Hope this helps..

Regards, Michiel ./NL

Update: after a few hours i’m at home, logging in and this X instance is still validated. For me this is [SOLVED]

[Joao]

Hi Michiel thanks for your input!

Have a great weekend.

Joao

[Kelley Chambers]

Yep, I’m having the same thing…. gone through all the motions of revoking on theme.co’s site and in the back end of other sites. Yet, I’m STILL getting this error, “Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.”

I’ll post the license key in another reply and mark it private so y’all can tell me what sites are assigned with this key in your records.

[Kelley Chambers]

This reply has been marked as private.

[Rubin]

I’ve reset your code, give it a try now. 🙂

[Author]

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