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  • March 31, 2016 at 6:30 am #860656
    Comtree
    Participant

    Hello,

    I get the following message when I try to validate the product, but I cannot see why. As far as I know this code has never been used before.

    “Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.”

    Can you please help me out here?

    Kind regards,

    Pascal de Vos
    Comtree IT

    March 31, 2016 at 11:09 am #861024
    Rupok
    Member

    Hi there,

    Thanks for writing in. It look you have already used this for another site. Kindly check on your themeco account section and revoke if you find.

    If you still can’t find this, you can share your purchase code in a private reply.

    Cheers!

    April 2, 2016 at 9:09 am #863786
    Lee Kane
    Participant

    Hi i am having the same issue on my localhost xampp?

    Kind Regards

    April 2, 2016 at 11:53 pm #864312
    Rue Nel
    Moderator

    Hello Lee Kane,

    Please create a virtual hostname so that you can use it in assign the license from your themeco account. Please login to your account, revoke the license and assign the license to the hostname you have created. To create a virtual hostname, please check it here: https://delanomaloney.com/2013/07/10/how-to-set-up-virtual-hosts-using-xampp/

    Hope this would help you.

    April 8, 2016 at 1:42 am #872395
    Comtree
    Participant
    This reply has been marked as private.
    April 8, 2016 at 1:39 pm #873169
    Darshana
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    April 12, 2016 at 7:58 am #878210
    Comtree
    Participant
    This reply has been marked as private.
    April 12, 2016 at 2:37 pm #878819
    Jade
    Moderator

    Hi Pascal,

    That message indicates that the code has already been assigned to a URL. Kindly double check as you’ll need to un-assign it on your licenses page before it can be used somewhere else. Also, please try using a domain name without http:// and see if it makes a difference.

    https://community.theme.co/users/comtree/licenses/

    Thank you.

    April 12, 2016 at 3:22 pm #878885
    Comtree
    Participant

    Hello Jade,

    Thank you for looking in to it, and I tried what you suggested. I revoked the site http://dev.comtree.nl and created a new one with only dev.comtree.nl but it still gives me the same error when I try to validate it.

    There is no other site I used this license key on. I purchased it and tried to use it for dev.comtree.nl and no other site at all. This is also the only site on which I installed the X-theme.

    Can you please help me out. This is going on quite some time now and I need to change our company website.

    Kind regards,
    Pascal de Vos

    April 13, 2016 at 2:52 am #879551
    Christian
    Moderator

    I’m sorry to hear that. I’ll forward this to our accounts manager for further investigation. Please stay tuned.

    April 13, 2016 at 9:35 am #880106
    Comtree
    Participant

    Thank you Christian, I will stay tuned.

    April 13, 2016 at 6:14 pm #881078
    Nabeel A
    Moderator

    You’re welcome!

    April 15, 2016 at 5:32 am #884062
    Comtree
    Participant

    Still no news? The last comment was two days ago.

    April 15, 2016 at 4:16 pm #884872
    Rad
    Moderator

    Hi there,

    The validation is dependent on site’s URL that is usually saved as settings. In Admin > Settings > General, you don’t have URL at all.

    Please check the attached screenshot.

    Please set your URLs for both WordPress and Site Address.

    Then validate it again.

    Thanks!

    July 25, 2016 at 2:25 am #1101457
    kimsonw
    Participant

    Hi there,

    I also have the same problem on the validation. I’ve just upgraded the x-theme to version 4.6.0 and even the WordPress and Site Address are set the validation problem still persist.

    “Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.”

    Any suggestions to fix this?

    Thanks

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