Docs

[borinqen]

Hello:
I wanted to update my theme to version 4.4.2, however, when I go to update I get an error that says that “An error occurred while updating X: Update package not available.” I get the same message when trying to download the update for Cornerstone. Can you assist? Thank you.

[Rahul]

Hello There,

Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[borinqen]

This reply has been marked as private.

[Rahul]

Hi,

It looks like your product is not validated. Please do so by following this link : http://slbgeneral.com/wp-admin/admin.php?page=x-addons-product-validation

Thanks

[borinqen]

When I tried to do that it says that my email is already registered. I have purchased other X theme licenses, it that the reason why? This is a completely different purchase code though.

[borinqen]

This reply has been marked as private.

[borinqen]

This reply has been marked as private.

[Rahul]

Hi there,

I have forwarded the codes to our account department and they should be addressing this issue soon!

Thanks

[borinqen]

Ok, thank you! I cannot begin the site without it. Tks.

[Paul R]

You’re welcome!

[borinqen]

Any update?? I need to get this resolved so that I can begin the site. Tks!

[Darshana]

Hi there,

I’m sorry for the inconvenience caused. We have revised product validation process in the later versions of X and you’re using an older version. You no longer need to generate an API key to validate your site. Because you’re using an older version currently, you need to update your theme once manually to validate your site and then it will work for future updates.

Please check our validation process here (https://community.theme.co/kb/product-validation/).

Download the latest version of X theme from your ThemeForest account and then delete the current X theme installed by connecting to your FTP account (/wp-content/themes/x). Basically you don’t lose your content or settings by doing this as it will be saved in your database. It is safer to delete your Cornerstone plugin too (/wp-content/plugins/cornerstone).

Now once you installed the latest X theme and head over to X Addons section, it will automatically install the latest version of Cornerstone too. Then you should be able to validate your site.

Let us know how it goes.
Thanks!

[thebluffs]

I did the validation, however, when I go to install the addons I get an error message.

[thebluffs]

The X theme version that I uploaded to the site is the same one that I have in my account. Why would I need to the delete and upload the same file ??If it was a different file then I can understand, however, it’s the same file.

[thebluffs]

I am logging in through FTP, however, I do not see the theme X in the list of them. I do have the theme installed and I can see it in the backend of the WordPress panel but every time I try to install the shortcodes through the “addons” I get an error message.

[Author]

Posts