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[amuniz]

WE just installed woocommerce and began to use it and for some reason when we are logged into the site and making changes the preview looks completely jacked – all images or over to the left, no container is present etc. but when we are logged out the page looks normal. What can be done about this?

Additionally on the shop page our categories all have highlighted quantity numbers which we would like to not have highlighted and the images for the categories are not centered. Can anything be done to change these two areas?

[Rupok]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Also point us the pages you are referring.

[amuniz]

This reply has been marked as private.

[Nabeel A]

Hi again,

Thank you for providing the credentials. Upon checking I see you’re using few WooCommerce addons Try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how this goes!

[amuniz]

This reply has been marked as private.

[Nabeel A]

Hi again,

You can disable all plugins (including WooCommerce Addons but ofcourse don’t deactivate WooCommerce 🙂 ) that are not extensions of X and see if this works.

Let us know how this goes!

[amuniz]

Even after deactivating all of the plugins the preview of the pages and the pages themselves when logged in still show up really messed up. Images are all super large, no containers etc.

Also can you address the categories issue with the highlighted quantity number??

[Rupok]

Hi there,

Apparently it looks a plugin conflict and some of your third party plugin breaking the layout. Make sure to clear your cache after deactivating the plugins. As it’s not affecting the visitor’s view; you can ignore this as well.

And for the highlighted quantity issue and aligning the category; you can add this under Custom > CSS in the Customizer.

mark.count {
  background: #fff none repeat scroll 0 0;
}

.product-category h3 {
  font-size: 26px;
  margin: 15px auto;
  padding: 0 10px;
  text-align: center;
}

Hope this helps.

[amuniz]

I just put this in the CSS and it didnt change anything. I cleared cache and went into incognito browser with no change.

Any other recommendations?

[amuniz]

Sorry I take that back. I just retried and it took that change and the yellow is gone.

I am still dealing with the issue of being logged into WP and seeing everything out of whack on the previews of the pages. When I am not logged in it is fine for some reason.

[amuniz]

This reply has been marked as private.

[Christopher]

Hi there,

Please disable all plugins except woocommerce and those come with x while we’re investigating.

Thanks.

[amuniz]

This reply has been marked as private.

[Rad]

Hi there,

This is weird, do you have any hosting specific caching? Your WP Super Cache has no use at all, it must be another cache feature.

Would you mind providing your FTP login credentials as well?

Thanks!

[amuniz]

This reply has been marked as private.

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