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[Clement L]

Hi,

I have had some issues with my website in the last week and now my visual composer does’ seem to be working I really don’t know what to do.. Some of my posts only have 1 picture and it is supposed to have at least 25..

Im lost please help..

[Clement L]

This reply has been marked as private.

[Rahul]

Hi there,

Can you confirm that you are fully updated? (Theme and Plugins)

You can find the latest version numbers here: (http://theme.co/x/member/changelog/) Then you can compare them to what’s installed on your site.

If you find anything to be out of date, you can review our update guide.

Thanks!

[Clement L]

My theme is the version 6.4.1 and all my plugins are up to dates..

[Rahul]

Hey There,

Thanks for writing back!

Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know if this helps!

[Clement L]

When I deactivate all the plugins, it doesn’t work and when I re-activate them one after the other it still doesn’t work..

I don’t this is where the problem is.. Basically all my blogs only contain photos and at the moment there are no photo to be seen. Please see the screenshot attached.

Many thanks for your help!

[Rahul]

Hey There,

Thanks for writing back!

Kindly Uninstall Visual Composer Plugin from the Website and Re-install it from the WordPress Dashboard which will let you install Visual Composer Plugin which is bundled with the X-theme.

If you’ve a question “if I uninstall and reinstall VC, will all my content be lost?” – No, Content is stored in the database so you shouldn’t lose any work.

However, it is a best practice to have a backup copy of your site, in the case that something gets corrupted during the process.

Hope this helps!

Let us know how this goes!

[Clement L]

I have done what you have said and I still have the same problem apart now I have few photos instead of none (ex. for one of the post: 2 photos instead of at least 20) None of my blog posts are complete 🙁

Could you please have a look for me or tell me what else i can do?

Thank you very much in advance..

[Rue Nel]

Hello There,

It appears that you are using Jetpack. One of its module, Photon is active. Please try to deactivate this module. After doing that since you have installed a caching plugin, after doing every updates or making any site changes, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors. If still nothing is working, do another round of test for plugin conflict by deactivating one plugin at a time.

I already spot one block of code that generates a JS error on the page which may have cause any trouble in your site. This block:

<script type="text/javascript">
$(document).ready(function(){
	$(document).bind("contextmenu",function(e){
		return false;
	});
});
(function($){
	$(document).ready(function()
	{
		$(document).bind("cut copy paste",function(e) {
		  e.preventDefault();
		});
	});
})(jQuery);
</script> 

You might want to check it out if this is coming from a plugin or you have inserted manually because it is invalid. The actual code should be this:

<script type="text/javascript">
(function($){
  $(document).ready(function(){
	$(document).bind("contextmenu",function(e){
		return false;
	});
})(jQuery);

(function($){
	$(document).ready(function()
	{
		$(document).bind("cut copy paste",function(e) {
		  e.preventDefault();
		});
	});
})(jQuery);
</script> 

Hope this helps.

[Clement L]

I am sorry but I am really good with this.. Could you tell me where I should change this code?

I deactivated Photon but it didn’t do anything.

Thank you so much for your help!

[Rad]

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[Clement L]

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[Rad]

Hi there,

Have you migrated this? I confirmed that you don’t have any media files (images). You should re-migrate it and include all files and images.

Under this folder, /public_html/wp-content/uploads/2016/09/ it only has 4 images and one zip file. And if you’ll check other folders, it only has /2016/ and /09/ folders.

Unfortunately, this something I can’t fix since it’s more related to missing images. You can try force regenerate thumbnails to generate new images, but the original images are even missing. Hence, if this is working before, do you still have the working copy of it? The only solution is re-migration or restoration from that copy.

Thanks!

[Clement L]

Are you asking if I have migrated the code you gave me earlier? because I don’t know where I need to change it..

Does that mean I need to re-upload all my images?

[Rad]

Hi there,

If you migrated it (transferred from another site), then you can re-migrate it again. If you have a backup, then you can restore it. Else, yes, you’ll need to re-upload those images again.

Thanks!

[Author]

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