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  • July 19, 2016 at 1:38 am #1093005
    Jussi T
    Participant

    Hi there,

    My Visual Composer is completely unavailable when clicking on the blue logo next to the classic view.

    I have upgraded WordPress to the latest, and i am really afraid of upgrading the X Theme

    How can i get the visual composer back up and running easiest?

    July 19, 2016 at 2:51 am #1093072
    Christopher
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    August 2, 2016 at 7:22 pm #1114627
    Jussi T
    Participant
    This reply has been marked as private.
    August 3, 2016 at 2:26 am #1115033
    Paul R
    Moderator

    Hi,

    Please update your theme and plugins to latest versions.

    The latest version numbers as of this time are.

    https://community.theme.co/kb/version-compatibility/

    If you find anything to be out of date, you can review our update guide.

    Thanks

    August 4, 2016 at 3:43 am #1116940
    Jussi T
    Participant

    Hi

    Is there a way to update the theme without losing all my work?

    I’m asking because last time I believe I had to rebuild the whole website

    August 4, 2016 at 4:20 am #1116970
    Rue Nel
    Moderator

    Hello There,

    It appears that you are several versions behind. I would recommend that you create a staging site. This is very useful because you can test drive any X updates in the staging area, do the customizations and troubleshooting without disrupting your live site. Once everything is perfect, you can easily and flawlessly proceed the update in the live site. To know how to create a staging area, please check out these articles:
    http://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
    https://maintainn.com/2015/02/how-to-create-a-staging-site-for-wordpress/

    Our latest versions are:
    X Theme: 4.6
    Cornerstone: 1.3
    Visual Composer: 4.12

    Please deactivate and delete X Shortcodes plugin. Please take note that X shortcodes and its functionality has been consolidated into Cornerstone which will be installed automatically when the latest X version is updated.

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site. If you find anything to be out of date, you can review our update guide.

    Please let us know how it goes.

    August 4, 2016 at 3:10 pm #1117820
    Jussi T
    Participant

    Thank you

    August 4, 2016 at 9:11 pm #1118281
    Rad
    Moderator

    You’re welcome!

    September 10, 2016 at 1:14 am #1168967
    Jussi T
    Participant

    Hi again,

    I updated the X-theme, and i see a new version of the Visual Composer ( takes up a whole screen ), but i am still not able to access the old version of the Visual Composer.

    How can i edit with that basic block based ( VisualComposer ) editing system?

    September 10, 2016 at 1:21 am #1168972
    Jussi T
    Participant

    Also it says:

    ” Hold up! The content has been modified outside of Cornerstone. Editing in Cornerstone will replace the current content. Do you wish to continue? ”

    Is that a good alternative to visual composer and will it automatically Convert the material properly for Cornerstone to edit?

    September 10, 2016 at 2:07 am #1169004
    Jussi T
    Participant

    The reason i am asking the questions above, is that the new Visual Composer does not show the content correctly for the page.

    I have updated:
    -x-theme
    -wordpress
    -visual composer
    ( and -revolution slider )

    September 10, 2016 at 3:26 am #1169064
    Rad
    Moderator

    Hi there,

    You can’t edit visual composer content within cornerstone. They are the different builder, they aren’t cross compatible. What you’ll need to do is do it from scratch if you plan to use Cornerstone.

    Would you mind providing more details about the older version? Are you trying to downgrade it?

    Thanks!

    September 10, 2016 at 4:36 pm #1169534
    Jussi T
    Participant

    Hi, thanks

    No not downgrading, what I mean is the visual composer ( tab ) that used to be accessible right next to the “visual” and the “text editing” tabs in word press

    It’s basically the same issue I had when to posting the topic and the the tab just disappeared in word press and now after updating everythin am I still do not see that tab

    So I see the visual composer logo with which I can navigate to the front end editor but there’s no back end editor

    September 11, 2016 at 2:13 am #1169851
    Christopher
    Moderator

    Hi there,

    I got following error on my first attempt to login to WP dashboard :

    You have been locked out due to too many login attempts.

    For the meantime try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Hope it helps.

    October 29, 2016 at 1:14 am #1235630
    Jussi T
    Participant

    Hi,

    Thanks but that does not work.

    I deactivated everything except visual composer

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