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Archive / Visual Composer 4.11.1 not displaying image elements in the theme (Page 2)
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  • May 30, 2016 at 7:46 am #1016398
    David
    Participant
    This reply has been marked as private.
    May 30, 2016 at 8:03 am #1016425
    Christian
    Moderator

    Hey David,

    I’m another support member and I couldn’t login too (see attachment). Please check again.

    Thanks.

    May 30, 2016 at 8:31 am #1016454
    David
    Participant
    This reply has been marked as private.
    May 30, 2016 at 9:10 am #1016525
    Paul R
    Moderator

    Hi David,

    I also tried but could not login

    There could be ip restrictions in the server that is preventing us to connect.

    June 1, 2016 at 11:12 am #1020307
    David
    Participant
    This reply has been marked as private.
    June 1, 2016 at 8:13 pm #1021163
    Rad
    Moderator

    Hi there,

    Another support here, and still can’t login with your provided credentials. Do you have any hosting panel that has file manager feature? We could use that instead of FTP.

    Thanks!

    June 2, 2016 at 5:28 am #1021858
    David
    Participant

    Hi Christopher

    What country you from, I have Australia UK US and SA checked for ftp permission

    Thanks

    June 2, 2016 at 8:25 am #1022126
    Joao
    Moderator

    Hi There,

    Our staff is spread across different countries.

    Please turn off any permission limitations at this moment if possible until we manage to help you than we can help you can turn it on again.

    THanks,

    Joao

    June 2, 2016 at 9:21 am #1022226
    David
    Participant

    Hi Joao

    Done that should be good!

    Thanks

    June 3, 2016 at 5:35 pm #1024837
    Rad
    Moderator

    Hi there,

    Let’s do this first,

    1. Backup you entire site
    2. Correct your theme folder installation from /wp-content/themes/x_4.4.2/ to /wp-content/themes/x/
    3. Disable your caching and set WP_CACHE to false at your site’s wp-config.php

    I can do the 3rd but please backup your site, or perhaps, clone your site to where we can test and change it.

    Thanks!

    June 8, 2016 at 6:34 am #1031659
    David
    Participant

    Hi There

    Below is what I got from the hosting company, I hoping we get to the bottom of this soon enough:

    Login details are correct. I infer their IP address has been blocked in our server end.

    Please get back to us with their IP address so that we can assist you accordingly.

    FYI:

    As you guys are using Filezilla. Please refer below details also.

    —
    a. Disable your local firewall and try.

    b. Use “Plain FTP” as your encryption method in FileZilla

    ——–
    1. Go to FTP
    2. Click on Site Manager under the File menu.
    3. And select “only use plain FTP (insecure) from the “Encryption” drop down.
    ——–

    c. Increase the server timeout value or disable this option. If Filezilla, click on “Edit” then choose settings. There you will be able to see the option “Timeout in seconds”, set it to 0 to disable this option.

    Thanks guys I appreciate your help here
    David

    June 8, 2016 at 12:20 pm #1032293
    Christian
    Moderator

    Hey there,

    I logged in to your FTP successfully. I went to the themes folder and saw that your x folder is named differently, x_4.4.2 (see attachment). It should be x only. Please rename it to x and check if the issue persists.

    If that doesn’t help, please clear all caches and disable all third party plugins while we investigate.

    Thanks.

    June 14, 2016 at 5:32 pm #1042248
    David
    Participant

    Hi guys

    That did the trick…yes 🙂

    Thanks a stack for all your help

    All the best
    David

    June 15, 2016 at 4:06 am #1042891
    Christopher
    Moderator

    You’re most welcome.

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