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[David]

Hi there

I got this from the wpbakery support:

“The issue is because there is a Visual Composer related code present in your theme added by the theme author. You will have to get rid of it. I would advise you to do so with the help of theme author, otherwise you might loose the extra elements added by him. Once this is done, you can install the standalone plugin and it will work fine. Kindly check.”

The url is http://halogaia.com/

Many thanks

[Lely]

Hello David,

Would you mind clarifying which image is not showing on what page and which section? This is so we can check and help you better.

Always,
X

[David]

Hi Lely

Please see the attached image. Basically its the image element in visual composer. Iv tested it on a new test page and it doesnt work either.

Thanks for your help 🙂

[Joao]

Hi There,

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If you cant solve by doing that.

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks,

Joao

[David]

This reply has been marked as private.

[Jade]

Hi David,

Would you mind temporarily disabling all third party plugins while we conduct some testing so that we could make sure that the image element is not conflicting to another plugin? Thank you.

[David]

Hi Jade

Sure I will do that, sorry have only been able to get back to the project now. Will let you know when Iv disabled them
Thanks
David

[David]

Hi Iv disabled the plugins apart from Cornerstone and Visual Composer.

Thanks
David

[Rue Nel]

Hello David,

I have thoroughly inspected everything but I found nothing that will resolve the issue. I wanted to re install Cornerstone and even check some files in your server. Regretfully the given ftp access is not working for us. Would you mind double checking it so that we can continue and have some further investigation in your site?

Thank you.

[David]

This reply has been marked as private.

[Nabeel A]

Hi again,

Thank you for providing the credentials! You’ve multiple instances of X theme on your server and your child theme is broken as well. Please remove extra instances of X theme to avoid such conflicts.

Let us know how this goes!

[David]

Hi Nabeel

Thanks for getting back.

I have removed the themes but the images still arent showing!

Thanks
David

[Christopher]

Hi there,

I would like to check host files but provided credentials don’t work anymore, please check.

Thanks.

[David]

This reply has been marked as private.

[Christopher]

This reply has been marked as private.

[Author]

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