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Archive / VC Issues: Can't edit pages when VC is enabled. Disable VC; site won't render
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  • October 23, 2016 at 9:57 am #1227300
    Kristen B
    Participant

    Hello. A site I’m working on, mainstreethartsville.com, is having some issues. I taking over management of this site that someone else put together. It’s a great site, but some problems have developed with theme and plugin updates.

    I have X 4.6.4 and WP 4.6.1. I’m using WPBakery Visual Composer 4.12.1

    I uninstalled VC from the plugins page and re-installed VC through the X Addons interface. I’ve done that several times but am always left with a “Hola! Would you like to receive automatic updates and unlock premium support? Please activate your copy of Visual Composer.” banner at the top of the editor. When I visit the VC settings penal, X Integration is active. If I try to authorize the VC plugin with a license, I’m prompted for Envato login information that I don’t have–that’s with the initial designer.

    After activating VC, I can’t edit my pages. See the attached screenshot. If I disable, the VC plugin, I can edit the “code” for the pages and save it, but the pages won’t render in the browser. I see a bunch of short codes mixed in. see the second two screenshots.

    I can’t get Cornerstone to work at all.

    Active plugins include WP Google Maps with add-ons, Formidable with add-ons, ChimpExpress, Contact Form 7, Events Calendar Pro, Updraft Plus, Ultimate Posts Widget, and The Events Calendar Pro with add-ons.

    Can you help me sort this out? I’ve created an admin account for you to use if you need it. If you do, let me know how to securely share those credentials.

    October 23, 2016 at 3:41 pm #1227523
    Nico
    Moderator

    Hi There,

    Thanks for writing in.

    The URL that you gave is not working.

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    October 26, 2016 at 8:15 am #1231440
    Kristen B
    Participant
    This reply has been marked as private.
    October 26, 2016 at 8:19 am #1231446
    Kristen B
    Participant

    A few days ago I tried disabling all of the plugins and adding them back one by one and it seems that WP Google Maps might be the problem.

    I’ve also found that disabling WP Google Maps doesn’t fully solve the problem. Sometimes the visual editor will load, sometimes it won’t. Sometimes a simple refresh will load the visual editor.

    Just sharing that in case it helps you determine what’s going on.

    I saw elsewhere that there’s some issue with Slider Revolution. We are using that plugin. I just updated it to v 5.3.0.1.

    October 26, 2016 at 8:57 am #1231523
    Christian
    Moderator

    Hey Kristen,

    I checked your site and everything displays and function fine. Please clear your browser cache and check again.

    Thanks.

    October 26, 2016 at 10:03 am #1231618
    Kristen B
    Participant

    Did you try enabling WP Google Maps and the Pro add on?

    October 26, 2016 at 7:22 pm #1232293
    Rue Nel
    Moderator

    Hello There,

    I am another staff doing some digging and I could find any issues. When viewing your page as shown in the screenshot, this is what I see: http://prntscr.com/czezoz

    Can you please confirm that this has been resolved?

    Thank you.

    October 27, 2016 at 8:57 am #1233158
    Kristen B
    Participant

    No, unfortunately the issue has not been resolved. Your screenshot was taken with the WP Google Maps plugins disabled. With those two plugins enabled, functionality we have to have for our site, this is what I see (attached.)

    October 27, 2016 at 3:29 pm #1233733
    Rad
    Moderator

    Hi there,

    I checked and it’s random which means, could be related to performance. Would you mind providing your admin login credentials in private reply? I like to try something 🙂

    Thanks!

    October 28, 2016 at 7:17 am #1234689
    Kristen B
    Participant
    This reply has been marked as private.
    October 28, 2016 at 9:33 am #1234805
    Kristen B
    Participant

    Also, I found this error message when viewing the page editor–when the editor itself won’t load an I just get the blank gray space.

    [Log] JQMIGRATE: Migrate is installed, version 1.4.1 (load-scripts.php, line 9)
[Error] Failed to load resource: the server responded with a status of 404 (Not Found) (http://www.mainstreethartsville.org/wp-content/plugins/cornerstone/assets/dist/css/admin/maps/dashboard.css.map, line 0)
    October 28, 2016 at 8:29 pm #1235486
    Rad
    Moderator
    This reply has been marked as private.
    October 29, 2016 at 7:21 am #1235818
    Kristen B
    Participant
    This reply has been marked as private.
    October 29, 2016 at 7:22 am #1235819
    Kristen B
    Participant
    This reply has been marked as private.
    October 29, 2016 at 3:42 pm #1236164
    Rad
    Moderator

    Hi there,

    It because of WP Google map pro plugin. I disabled it and it works.

    Thanks!

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