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Archive / Variable product attributes vanished since upgrading to Wcoocommerce 2.6.3
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  • August 22, 2016 at 6:30 am #1141316
    WhiteMint
    Participant

    Hello!

    My site has been running Woocommerce for some time, so there’s lots of products in there. Recently I upgraded to using the latest X Theme (4.6.1) and also upgraded the Woocommerce accordingly to the version recommended by Themeco (Woocommerce 2.6.3)

    Unfortunately this has made the variations on variable products vanish! We’ve got the site running on test space, and here’s an example of the problem:
    http://178.159.11.114/~whitex/product/knitted-cacti-small/

    Any NEW products that have been added to the site SINCE the upgrade work perfectly well, it’s the older stuff in the back catalogue that are the problem.

    Let me know if you, or anyone else out there, can shed any light on this issue.

    August 22, 2016 at 6:44 am #1141342
    Thai
    Moderator

    Hi There,

    In this case, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link login to your site
    – WordPress Admin username / Password

    Don’t forget to select Set as a private reply. This ensures your information is only visible to our staff.

    Thanks.

    August 22, 2016 at 9:31 am #1141516
    WhiteMint
    Participant
    This reply has been marked as private.
    August 22, 2016 at 10:33 am #1141594
    Thai
    Moderator

    Hi William,

    Upon checking your website, I could see that you had 31 installed plugins.

    Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Hope it helps.

    August 22, 2016 at 10:37 am #1141598
    WhiteMint
    Participant

    Already done that I’m afraid – we stripped the plugins all the way back to the bare essentials and it was still an issue.

    August 22, 2016 at 12:16 pm #1141774
    newmangreece
    Participant

    Disable Cornerstsone plugin temporarily and check variable product again.

    Pls tell me the results.

    (I have similar Problem)

    August 22, 2016 at 10:23 pm #1142526
    Lely
    Moderator

    Hello @William,

    Do you have customization regarding the variations? Please also provide FTP credentials on a private reply so we can check there too.


    @newmangreece    ,

    Please open a new thread and then give us your admin credentials too in a private reply.

    August 23, 2016 at 6:26 am #1142900
    WhiteMint
    Participant

    Hey guys – FTP to follow shortly/privately.

    Just wanted to confirm, I have just deactivated all plugins except for WooCommerce and Cornerstone (although @newmangreece I did deactivate this one also – still didn’t help) and it’s still the same problem. You can check this link again to see the page without all the plugins: http://178.159.11.114/~whitex/product/knitted-cacti-small/

    Thanks
    W

    August 23, 2016 at 6:33 am #1142908
    WhiteMint
    Participant
    This reply has been marked as private.
    August 23, 2016 at 10:17 am #1143207
    Christian
    Moderator

    Hey there,

    Please update WooCommerce to version 2.6.4 first then check if the issue persists.

    Thanks.

    August 24, 2016 at 4:46 am #1144438
    WhiteMint
    Participant

    Done, and still no joy.

    August 24, 2016 at 10:03 am #1144802
    Christian
    Moderator

    I see. Since it is a test site, would you mind deactivating Cornerstone and then switch to the default 2015 theme? After that, check if the issue persists. Let us know.

    Thanks.

    August 25, 2016 at 5:19 am #1146384
    WhiteMint
    Participant

    2015 is installed now – and hey presto, the drop downs are working.

    Let me know if you can get to the bottom of why they’re not working in X – would be good to get this sorted out, obviously, as we’d like to use the new features in the latest Woocommerce.

    Best wishes
    William

    August 25, 2016 at 7:56 am #1146536
    Christian
    Moderator

    Hey William,

    I switched to the X parent theme and checked your variations here http://178.159.11.114/~whitex/product/knitted-cacti-small/ and the drop downs works. I then switched to the child theme, tested and it works also. I’ve update Cornerstone also and it still works. Tested it several times.

    http://imgur.com/a/grXpj

    I am not sure how this got fixed but my theory is, something must have been reset in your server like file permissions.

    If it still doesn’t work on your end, please try clearing your browser history.

    Thanks.

    August 25, 2016 at 8:19 am #1146569
    WhiteMint
    Participant

    We’ve cleared browser history here, reloaded multiple times, not seeing it fixed at all I’m afraid.

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