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  • May 28, 2016 at 5:00 am #1014230
    geoffmartyn
    Participant

    Hi folks,

    I have a URL I’m trying to validate so I can develop a site on a subdomain, however the URL seems to be locked into another license and I can’t clear it. I’ve even purchased two more copies of X to try to get around this but it’s not working. I’m going to use the additional copies on new sites anyway, but it looks like the URL is locked into another license at your end. I had previously added it as a development environment and couldn’t get it to validate there either.

    The URL is http://staging1.trustindigitallife.eu/

    Are you able to clear this from your end?

    Thanks

    Geoff

    May 28, 2016 at 3:11 pm #1014602
    Rad
    Moderator

    Hi there,

    Thanks for writing in.

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – Purchase Keys Assigned to your site

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks!

    May 29, 2016 at 7:29 am #1015163
    geoffmartyn
    Participant
    This reply has been marked as private.
    May 29, 2016 at 7:32 am #1015164
    geoffmartyn
    Participant
    This reply has been marked as private.
    May 29, 2016 at 7:51 am #1015180
    Christian
    Moderator

    Thanks for the details, Geoff. I’ll forward this to our accounts manager.

    May 31, 2016 at 4:59 am #1017824
    geoffmartyn
    Participant

    Hi Christian,

    Is there any update on this? Sorry to hassle you, it’s just holding development back as I can’t add any of the add-ons, which I need to progress the site.

    Thanks

    Geoff

    May 31, 2016 at 11:12 am #1018381
    Jade
    Moderator

    Hey Geoff,

    I have logged in and validated the theme successfully. You can now use the automatic updates and the addons available with X.

    Cheers!

    May 31, 2016 at 4:05 pm #1018832
    geoffmartyn
    Participant

    Thanks Jade. Much appreciated.

    May 31, 2016 at 4:10 pm #1018834
    Rahul
    Moderator

    You are most welcome!

    June 27, 2016 at 8:48 am #1061509
    geoffmartyn
    Participant
    This reply has been marked as private.
    June 27, 2016 at 10:22 am #1061669
    Rupok
    Member

    Hi Geoff,

    Usually re-assigning the license fixes the issue unless the error is true. So make sure the site you are trying to validate and the assigned URL is same for the license. As you have multiple licenses so there might be a chance of mismatch. If you are trying to assign this site (http://staging1.trustindigitallife.eu) as main site then you can try assigning as development site.

    Let us know how it goes.

    June 27, 2016 at 10:56 am #1061715
    geoffmartyn
    Participant

    Hi Rupok,

    Thanks for your reply. I’m not sure that it has been used elsewhere to be honest. All my other licences are used so I don’t think there are any other sites with this issue. Also, when this happened the first time around, I purchased two extra licences as I needed to do this for two new clients and tried to use a fresh key but the same issue appeared. So I’m not convinced that it’s as straightforward as it seems.

    Are you able to tell the URL the license key is attached to, or was attached to? If we can’t move on this, can I surrender a licence and get a new one?

    Thanks

    Geoff

    June 28, 2016 at 4:17 am #1062926
    Rubin
    Keymaster

    Hey,

    I’ve deleted your purchase code from your account and readded it and now you can reassign it to any site. Let’s see if that resolved that issue once and for all.

    June 28, 2016 at 4:12 pm #1063884
    geoffmartyn
    Participant

    Hi Rubin,

    Thank you for getting back to me. I’ve tried to reassign it but it still comes back with error that it looks like the code is in use elsewhere.

    Geoff

    June 29, 2016 at 8:06 am #1064797
    geoffmartyn
    Participant

    Hi – sorry to hassle you on this, but I have a client waiting on a login and I can’t provide this whilst X is unauthorised and Cornerstone is therefore inactive.

    Thanks

    Geoff

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