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  • August 4, 2016 at 1:01 pm #1117612
    Bob & Sheila M
    Participant

    Greetings

    I’ve tried twice today to update my theme as advised by the update notification.
    I get the following error:
    An error occurred while updating X: Could not copy file. x/framework/tco/img/admin/icons.svg
    What do you suggest

    August 4, 2016 at 1:04 pm #1117620
    Bob & Sheila M
    Participant

    I just tried again to update and got THIS error:
    Could not copy file. x/framework/tco/js/dist/admin/tco.js

    August 4, 2016 at 1:34 pm #1117675
    Rahul
    Moderator

    Hey There,

    Thanks for writing in!

    Here is the Step by Step process that should work to register your site, you can even try yourself before providing us your WP Admin Credentials, but if you prefer that you take care of it for you just provide the credentials.

    1] Please go to X Addons > Home and revoke the validation. If you haven´t registered skip to step 2.
    2] Please login to your account and revoke the license. https://community.theme.co/my-account/
    3] After you have revoke the license, you need to re assign the license again to your site using this url:https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    If you still get an error, let us know the credentials and we will look after you.

    Thanks!

    August 4, 2016 at 2:04 pm #1117726
    Bob & Sheila M
    Participant
    This reply has been marked as private.
    August 4, 2016 at 2:55 pm #1117796
    Joao
    Moderator

    Hi Bob,

    There is nothing to go wrong, please follow the steps.

    Let us know if you face any issues.

    Joao

    August 5, 2016 at 10:41 am #1118991
    Bob & Sheila M
    Participant

    I’ve gone to x-addonns ? home as you indicate in step 1 and I don’t see anything that allows me to revoke my validation.
    I”ve attached a screenshot of what shows when I go there.
    What do you suggest?

    August 5, 2016 at 10:55 am #1119011
    Bob & Sheila M
    Participant

    Disregard my last comment. I found it (it’s well hidden)

    August 5, 2016 at 11:07 am #1119039
    Bob & Sheila M
    Participant

    I’m back.
    I was able to revalidate my license but I’m still getting an error when I update the theme.
    I’ve attached a screenshot of that error.
    What now?

    August 5, 2016 at 1:59 pm #1119251
    Joao
    Moderator

    Hi There,

    Please confirm your logo is correctly inserted at :

    https://community.theme.co/my-account/

    And provide us your purchase code in a private reply.

    Thanks

    Joao

    August 5, 2016 at 4:17 pm #1119378
    Bob & Sheila M
    Participant
    This reply has been marked as private.
    August 5, 2016 at 4:24 pm #1119384
    Bob & Sheila M
    Participant

    I’ve just looked at our account and it appears that I have now purchased a second license in attempting to follow instructions from Rahul in an earlier reply to my request.

    Is this possible?

    I’ve attached a screenshot of our account page.

    August 6, 2016 at 1:24 am #1119861
    Rue Nel
    Moderator

    Hello There,

    You may have a file permission issue. Would you mind providing us the url of your ftp login credentials so we can take a closer look and fix the issue? To do this, you can make a post with the following info:
    – FTP Hostname
    – FTP Username
    – FTP Password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    August 9, 2016 at 2:43 pm #1124303
    Bob & Sheila M
    Participant
    This reply has been marked as private.
    August 9, 2016 at 3:04 pm #1124325
    Bob & Sheila M
    Participant

    Greetings (again)

    Shortly after updating my request with the ftp credentials, I went back to the site and tried once again to do an auto update and it worked.

    I don’t know what happened to start all of this or to fix it but it’s now fixed.

    Thanks for staying with me in this process.

    You may have have some thoughts on what could have happened.

    Regards
    Bob

    August 9, 2016 at 4:00 pm #1124421
    Joao
    Moderator

    Hi Bob,

    Thanks for lettings us know.

    Reach us if you need help with anything else.

    Joao

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