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[schematics]

Hi X-Theme Support,

Its ok now. I can validate already the production instance.

Thanks!

[Rad]

You’re welcome!

[andytgeezer]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for updating this thread! To properly validate X, please do the following:
1] Please login to your account and assign the license. You need to assign the license to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
2] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

To assist you better with this issue, would you mind providing us the url of your site with login credentials, if necessary, so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password (only if necessary)

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[rakeshdebur]

Hello X Team Support.

I am facing a similar problem. I am trying to move from one ip address to another (same site URL). I followed the steps mentioned below

Please do the following:
1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

When I try to insert the license, I get ‘Uh oh, we couldn’t check if this license was valid.’
The attached stacktrace is displayed in the ‘pop up’ on clicking ‘Details’. can you please help me validate my license on the new ip address. I have revoked the license on the old ip.

Let me know if you need my license details. Thanks

[Joao]

Hello There,

Thanks for writing in! This error message is related to SSL, your PHP configuration may not be configured properly. We would advise contacting your host about this. In the meantime, you can fix your WordPress installation by adding this code to a child theme:

add_filter( 'https_ssl_verify', '__return_false' );

This allows WordPress to skip verification when making outbound HTTP requests

I would recommend that you contact your host. Using the error message above, you can contact your webhost. Here is a form letter you may use:

Hello [provider],

My WordPress installation is having a hard time making outbound HTTP requests. I’m using X theme and it makes a request to community.theme.co for setting up automatic updates. Here is the error message I’m receiving:

[screenshot, or copy/paste the verbose error message (see above regarding the &x-verbose flag)]

Could you please do the following?

– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.
– Check into the error message above.

Please advise on anything you discover. Thank you.
Hope this helps. Please let us know how it goes.

[rakeshdebur]

Hello Joao.

Thank you for the detailed response.it pointed me in the right direction.

I fixed the Issue by installing Curl on the server. I am running the WordPress install on DigitalOcean with Ubuntu 16.04 & php 7 so basically the below command did the trick for me

$ sudo apt-get install php7.0-curl

[Christopher]

Glad we could help you with this.

[Author]

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