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  • June 2, 2016 at 12:15 pm #1022569
    usanchit
    Participant

    Hi there,

    I am Moving domains and i revoked the license for the new domain but it doesn’t seem to be working.

    Thanks

    June 2, 2016 at 1:05 pm #1022678
    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    PLease share login details of website along with purchase code in a private reply.

    Thanks.

    June 2, 2016 at 2:21 pm #1022817
    usanchit
    Participant
    This reply has been marked as private.
    June 2, 2016 at 9:08 pm #1023449
    Friech
    Moderator

    Hi There,

    What is you login page? I tried /wp-admin and /wp-login.php but neither work. And can you confirm that your X|Theme and Cornerstone is up to date? (4.5.1 and 1.2.4 respectively)

    Thanks.

    June 2, 2016 at 11:12 pm #1023592
    usanchit
    Participant

    Hi there,

    I logged in from /wp-admin, try again now.

    Best Regards

    June 2, 2016 at 11:15 pm #1023598
    usanchit
    Participant

    YES, cornerstone and x theme up to date, all the others plugins as well.

    June 3, 2016 at 2:54 am #1023800
    Rue Nel
    Moderator

    Hello There,

    Regretfully we were unable to login to your site. The login page is nowhere to be found. For the meantime, to validate X please do the following:
    1] Please login to your account and assign the license. You need to assign the license to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    2] Go back to X Addons > Home again, and insert the license again.

    And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

    June 3, 2016 at 6:30 am #1024018
    usanchit
    Participant

    Yes I have Done all the things mentioned above nothing seems to help please help me to solve this problem

    June 3, 2016 at 9:51 am #1024297
    Darshana
    Moderator
    This reply has been marked as private.
    June 28, 2016 at 7:54 am #1063136
    usanchit
    Participant

    Hi there,

    Sorry for the late reply,spoke to my hosting and they told me that they had some restrictions on servers. Can you please try now and hopefully you find /wp-admin.php.

    Best Regards

    June 28, 2016 at 8:19 am #1063168
    Joao
    Moderator

    Hi There,

    I am still getting the same error as my colleagues.

    Did you change your login page from /wp-admin to anything else?

    If no, please check again with your host if he disable any restrictions.

    In the meanwhile please do the following:

    1] Please go to X Addons > Home and revoke the validation.
    2] Please login to your account and revoke the license. https://community.theme.co/my-account/
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    Let us know how it goes

    Joao

    June 28, 2016 at 12:44 pm #1063627
    usanchit
    Participant

    Hi there,

    I tried revoking,no luck still. You guys are situated in usa right?

    Regards

    June 28, 2016 at 1:32 pm #1063726
    Rahul
    Moderator

    Hey There,

    Our team works from remote locations and all of our team members are located in different parts of the world.

    Thanks

    June 28, 2016 at 1:43 pm #1063735
    usanchit
    Participant

    Hi there

    I asked because then i would unblock all the server restrictions for every country,

    Regards

    June 28, 2016 at 2:10 pm #1063761
    Rahul
    Moderator

    That would be the appropriate thing to do for a while as we try to troubleshoot your issue. You may add the restrictions back when the issue has been resolved.

    Thanks

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