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  • May 26, 2016 at 2:33 pm #1011628
    SMALLJIM
    Participant
    This reply has been marked as private.
    May 26, 2016 at 2:46 pm #1011653
    SMALLJIM
    Participant
    This reply has been marked as private.
    May 26, 2016 at 7:32 pm #1011994
    Friech
    Moderator

    Hi There,

    The Cornerstone in your site is an update behind. Please update your Cornerstone to the latest version, but since you can not validate the site. Please do the update manually (via FTP.)

    Updating Your Theme and Plugins

    Cheers!

    May 27, 2016 at 10:47 am #1013083
    SMALLJIM
    Participant

    And… the issue is?
    Regards,

    May 27, 2016 at 12:47 pm #1013255
    Joao
    Moderator

    Hi There

    In order to to solve the issue please follow this steps:

    Could you please try the following workaround.

    1. Temporary disable any caching plugins and purge all your server cache.

    2. Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)

    3. Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.

    4. Latest version of Cornerstone will be installed automatically when you head over X Addons section. Now you try validating your X theme again and then try to install any other extension and it should function properly.

    **We do recommend you to backup your website before doing this process.

    Let us know how it goes.

    Thanks,

    Joao

    May 27, 2016 at 1:04 pm #1013272
    bparkbella
    Participant

    Are you kidding me?

    May 27, 2016 at 3:40 pm #1013479
    Joao
    Moderator

    Hello @bparkbella,

    If you are facing any issues and would like help, please be clear about it, once you have explained us what issue you are facing we will be able to address you a solution and help you trough the process – For that as we are still dealing with another client on this thread I would request you to open a new thread.

    Thanks for understanding

    Joao

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