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  • #1066334
    Yitz W
    Participant
    This reply has been marked as private.
    #1066424
    Rue Nel
    Moderator

    Hello There,

    I went ahead and temporarily removed X and Cornerstone plugin in your site. I activated Twenty Sixteen theme. I also installed WooCommerce. This steps is needed to check the your server information. Regretfully I wasn’t able to install WooCommerce plugin. This would mean that something in your server is needed to be upgraded. So I went on to investigate further. I then noticed that you are using PHP version 5.2.17 and WordPress 4.5 requires at least 5.6 (https://wordpress.org/about/requirements/). This could possibly be the cause of the issue. In most cases you cannot update your PHP version yourself and need to contact your host about this. The upgrade process is an easy process and should be something your host can do for you without affecting your website or charging you for it. Here’s a letter you can send to your hosting company:

    Dear host,
    
    I\'m interested in running the open-source WordPress <https://wordpress.org/> web software and 
    I was wondering if my account supported the following:
    
    - PHP 5.6 or greater
    - MySQL 5.6 or greater
    - The mod_rewrite Apache module
    
    Looking forward to your reply.

    Hope this helps. Kindly let us know.

    #1066471
    Yitz W
    Participant
    This reply has been marked as private.
    #1067358
    Rad
    Moderator

    Sure, please let us know.

    #1067364
    Yitz W
    Participant
    This reply has been marked as private.
    #1067783
    John Ezra
    Member

    You’re most welcome!

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