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  • June 29, 2016 at 1:18 pm #1065292
    Yitz W
    Participant

    Hi – I assigned the site URL in my account settings for a new purchase of X – and I’m getting this: Uh oh, we couldn’t check if this license was valid. Details.

    Can you please look into this for me.

    Thanks

    June 29, 2016 at 1:20 pm #1065294
    Yitz W
    Participant
    This reply has been marked as private.
    June 29, 2016 at 1:21 pm #1065296
    Yitz W
    Participant
    This reply has been marked as private.
    June 29, 2016 at 1:33 pm #1065308
    Rahul
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – X theme purchase code

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    June 29, 2016 at 2:06 pm #1065345
    Yitz W
    Participant
    This reply has been marked as private.
    June 29, 2016 at 2:39 pm #1065415
    Yitz W
    Participant
    This reply has been marked as private.
    June 29, 2016 at 4:09 pm #1065545
    Yitz W
    Participant
    This reply has been marked as private.
    June 29, 2016 at 5:17 pm #1065618
    Jade
    Moderator

    Hi there,

    I tried to login to your site but it seems to be not available at the moment. Are you currently making changes to it?

    June 29, 2016 at 5:23 pm #1065624
    Yitz W
    Participant
    This reply has been marked as private.
    June 29, 2016 at 5:28 pm #1065630
    Yitz W
    Participant
    This reply has been marked as private.
    June 29, 2016 at 6:13 pm #1065681
    Yitz W
    Participant

    any luck?

    June 29, 2016 at 10:54 pm #1066133
    Lely
    Moderator
    This reply has been marked as private.
    June 29, 2016 at 11:07 pm #1066138
    Yitz W
    Participant
    This reply has been marked as private.
    June 29, 2016 at 11:09 pm #1066139
    Yitz W
    Participant
    This reply has been marked as private.
    June 30, 2016 at 2:33 am #1066332
    Rue Nel
    Moderator

    Hello There,

    I have logged in to your ftp. I’ve increased your PHP memory limit but it seems it didn’t resolve the issue. Can I remove the old Cornerstone folder and re install X theme? I want to ask permission first and do not want to delete the folder without your permission.

    Please let us know. Thank you.

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