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[lisacole1]

Hi
I’ve tried a few times now to get the demo content working with the Spa demo. It is missing a home page and the link just sends you to a 404.

Each time I have tried by deleting all the imported posts and pages then installing the demo again, but it’s not doing it.

I have a child theme installed and if I activate that I lose styling of the menu.

any idea what is going on or what is best to do?

[Darshana]

Hi there,

Thanks for writing in! First of all regenerate your Permalink settings by head over to Settings -> Permalinks within your WordPress backend. Then head over to X Addons section and add the following parameters to the address bar and reload the page.

&clean-cache

Once you add the above parameters, your URL will look like follows.
http://your.site/wp-admin/admin.php?page=x-addons-home&clean-cache

Then try regenerating your demo content again.

Let us know how it goes.
Thanks!

[lisacole1]

Hi, thanks for your really clear instructions but that doesn’t work either.
I deleted the demo content, added a new blank home page and sample post. regenerated the permalinks and cleaned the cache – twice. then I added the demo content but I still don’t get it looking as it should and the home page goes to a page not found.

it’s a new site, shall I just reinstall x and start afresh?

[Jade]

Hi Lisa,

Yes, that would be fine. In case you will be having the same problem, kindly report back to us.

Thank you.

[lisacole1]

Hi – same problem, sorry!
the pages the demo installs are:
Salon services, Spa services, Contact and News.
No home page

[Rupok]

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[lisacole1]

This reply has been marked as private.

[Christopher]

Hi there,

I imported spa home page template to your site, please check it.

Hope it helps.

[lisacole1]

thanks but the graphics didn’t import, I’m really impressed you got it that far though!

[Joao]

Hi There,

I have uploaded a new home page for you with the complete content.

Let us know if you need further help.

Thanks,

Joao

[lisacole1]

thank you – I’ve switched it over to the child theme and the menu isn’t displaying properly – sorry this is such a hassle!

[Christopher]

Hi there,

Please provide us with FTP credentials so we can take a closer look.

Thanks.

[lisacole1]

This reply has been marked as private.

[Rue Nel]

Hello There,

Before switching to a child theme, you were supposed to backup the customizer settings by downloading the XCS file from the customizer manager section. And after activating the child theme, you will need to import again the XCS file to ensure that all the settings were correct and still the same.

https://community.theme.co/kb/customizer-manager/

To save you from trouble, I went ahead and re assign your menus for your primary and footer menu in Appearance > Menus. Your menu should display properly now.

If you need anything else, please let us know.

[lisacole1]

you star, there was no customisation done at all though, we were just trying to install the demo to work from that.
I really appreciate your help! thank you!

[Author]

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