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  • #1330069
    bsjoling
    Participant

    I’m using the Cloud Zoom For WooCommerce (Official) plugin, so my featured product image is arranged with 3 product gallery pics.
    I’ve used 1500×1500 pix sizes throughout as any deviation from uniformity seems to cause issues.
    I’ve removed, re-installed, re-ordered, attaching to product…. spent hours!

    on this page, 2 work, 2 don’t

    NoBody’s perfect

    on this, 1 doesn’t work

    NoBody’s innocent

    on this, all ok!

    NoBody does it better

    peculiarly, the thing is that all the latest additions (to media library) don’t seem to want to integrate, though for the life of me I can’t find anything that’s different.

    I’m using Media Library Categories plugin, recently added…. I’ve spent about 3 hours categorising the rather vile mess of my utterly random wp media library.(tedious utterly fails to describe this joyful process) I would de-activate it, however if that means I’ll lose those hours of online housekeeping I am a little afraid that my angry bitterness may lead me to regrettable rash actions….

    anyway, I hope that I’ve just overlooked something really simple that you can point out to an old timer like me.

    kind regards

    #1330483
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! Regretfully we were not able to check your site because your site has been limited viewing. Please check it here: http://prntscr.com/dvsul3

    To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    #1330673
    bsjoling
    Participant
    This reply has been marked as private.
    #1331046
    Rad
    Moderator

    Hi there,

    Some images are pulled as page and not as image, example http://www.nobodyinlondon.com/wp-content/uploads/2017/01/skeleton-fetus2b-1500×1500.jpg where the original is http://www.nobodyinlondon.com/wp-content/uploads/2017/01/skeleton-fetus2b.jpg

    That’s quite weird, would you mind providing your FTP login credentials as well?

    Thanks!

    #1331074
    bsjoling
    Participant
    This reply has been marked as private.
    #1331084
    bsjoling
    Participant

    I don’t get it. Glad you’ve found something weird at least.
    I updated all the pix on this one

    Missed a clause…


    and it works spot on, despite the pixels being 2000×2000 (I’ve previously noticed that >1500^2 seems to be unstable)
    btw, on the above, in the big picture tab (lower page) I would like to have the image open in a new window, though can’t really see where to sneak in target=blank…

    [visibility type=”visible-desktop”] (click image for full resolution, use browser back to return)[/visibility]
    huge bronze crab

    #1331507
    Rad
    Moderator

    Hi there,

    What I mean is, the image URL display a page instead of an image. Hence, using the image URL that display page will not display the image. It could be due to the redirect.

    Try accessing this image http://www.nobodyinlondon.com/wp-content/uploads/2017/01/skeleton-fetus2-1500×1500.jpg?viaCloudZoom, what do you see?

    About the target blank, it should like this

    <a href="URL HERE" target="_blank"><img src="http://www.nobodyinlondon.com/wp-content/uploads/2017/01/12-06-2016_NIL04_0046.jpg"></a>

    Your provided FTP login is working, but it’s pointing to an empty folder.

    Thanks!

    #1331672
    bsjoling
    Participant

    I’m not sure what you’re trying to tell me here… what redirect are you inferring to?

    (thanks for the “blank”… embarrassing… I ought to remember this sort of stuff!! just get tech blind sometimes!)

    I’ll try to get a new and useful ftp for you. I’m getting hacked every morning… any suggestions on who can clean this up other than sucuri @ $300!! ?

    thanks

    #1331858
    Paul R
    Moderator

    Hi,

    When you try to access this url http://www.nobodyinlondon.com/wp-content/uploads/2017/01/skeleton-fetus2-1500×1500.jpg
    it is showing a page instead of the image itself.

    You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    With regards to security, you can try the following.

    https://codex.wordpress.org/Hardening_WordPress

    Wordfence Security – Firewall, Malware Scan, and Login Security

    Hope that helps.

    #1332010
    bsjoling
    Participant

    when I put that url in I just get a homepage (I think I’ve got a 404 that redirects there…) deactivating it just gives a ‘bummer’ 404 generic, so I’m not sure what I’m supposed to be seeing here:
    http://www.nobodyinlondon.com/wp-content/uploads/2017/01/skeleton-fetus2-1500×1500.jpg

    I have already gone through a plugin test… did it again, no change.
    still cant see why it would work perfectly for certain images and not for others.

    do you need ftp?

    #1332011
    bsjoling
    Participant

    thanks for the suggestions re security.
    Give ma a bat and a hacker in a dark alley….

    #1333064
    Paul R
    Moderator

    Hi,

    It looks like the file skeleton-fetus2-1500×1500.jpg no longer exist.

    You can try regenerating all sizes of all your images using this plugin

    Force Regenerate Thumbnails

    Hope that helps.

    #1333305
    bsjoling
    Participant

    done as suggested, regenerating if anything seems to have made the matter slightly worse.
    Fine when all 3(+1) thumbnails work, but on skeleton page,(1 good,2 not, 1’home’) once you hit a non-functional thumb, subsequent hitting a good one does not bring back normal function… ie putting it in the main frame with a working pop-out zoom.

    #1333352
    bsjoling
    Participant
    This reply has been marked as private.
    #1333391
    bsjoling
    Participant
    This reply has been marked as private.
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