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[Transfac]

I use Revolution Slider to host a form at the top of nearly every page on my website, dev.transfac.com. Everything was working until I updated Revolution Slider this morning. Now, the forms are not showing at all. Is there a fix you can help me with, or a way to revert back to the version I had before?

[Layne S]

I have the same problem. I went to the slider revolution slider settings and enabled some of the troubleshooting options to ‘on’.

It loads and works in every browser so far other than internet explorer (still comes up blank).

There was an error in red that stated something about a double jquery entry in the body but I’m not sure where to fix that. Maybe that’s where Internet Explorer is getting stuck.

[Transfac]

May I ask what troubleshooting options you switched to “on?” I tried to experiment with some just now, but didn’t have any success.

[Layne S]

Details: https://www.themepunch.com/faq/troubleshooting-tips-for-5-0/

[Transfac]

Thanks for your help! So far, the simple troubleshooting options have not had an affect. I am now testing to see if there are possible plugin conflicts.

[Layne S]

Sorry it’s not working for you. Did you get it to spit out any error messages in the slider section?

I’m trying to find where in the body there might be a double entry of jquery, something the troubleshooting settings may not fix, per the error message. Maybe with the update it added something that the xtheme might have already included. Still unable to get it working in IE.

[Transfac]

I am not seeing any errors. The real estate is still being taken up by the form, but it is invisible on the page.

[Transfac]

Looking at this link https://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380, it seems as though the latest update 5.3.0.1 could be the answer. The following is said to be one of the “Bugfixes” included in this update:

“Fixed Global Settings getting reset in certain cases. Which ultimately causes for some customers blank Sliders as the JavaScript files are no longer loaded in the footer.”

The latest update for Revolution Slider on the xtheme is for 5.3.0.

[Transfac]

Any help?

[JaniceIrene]

I’m having the same issue in all browsers. Upon inspecting the browser output it appears that all slide elements are being set to ‘opacity: 0’ regardless of the back-end settings. I tried troubleshooting but it didn’t get me anywhere. I tried changing a bunch of settings and deactivating other plugins but still nothing. Really hoping 5.3.0.1 will fix this.

[Rue Nel]

Hello Guys,

Thanks for posting in! Just for future topics, self responding or bumping your post pushes it back in our Queue system so it takes longer to respond to.

Are you using CloudFlare or may have installed a caching plugin like WordFence, W3 Total Cache or WP Super Cache? Please keep in mind that after doing every updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

@Trnasfac:
I noticed that there is a JS error on the page. Please have your custom JS updated and you may use this code instead:

jQuery(document).ready(function($){
	$("a.x-brand").attr("href", "https://transfac.com/");
});

jQuery(document).ready(function($) {
  var elementPosition = $('#homeformmobile').offset();

  $(window).scroll(function(){
    if($(window).scrollTop() > elementPosition.top){
          $('#homeformmobile').css('position','fixed').css('top','0');
    } else {
        $('#homeformmobile').css('position','static');
    }    
  });
});

jQuery(document).ready(function($){
  var elementPosition = $('#homeformtablet').offset();

  $(window).scroll(function(){
    if($(window).scrollTop() > elementPosition.top){
          $('#homeformtablet').css('position','fixed').css('top','0');
    } else {
        $('#homeformtablet').css('position','static');
    }    
  });
});

To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[Transfac]

This reply has been marked as private.

[Rue Nel]

Hello There,

Since you have installed a caching plugin WP Fastest Cache, please clear your plugin cache before testing your site. This can cause the changes to not take place on the front end. It will eventually show up when the cache regenerates, but it’s not ideal if you’re looking to see your changes immediately. Caching plugins are best to turn on only when you’ve finished building the site.

Hope this helps.

[Transfac]

I have deactivated the caching plugin. The good news is that the form is starting to display again. However, I now have a different problem. The display is strange, as you will see in the screenshot attached.

[Rue Nel]

Hello There,

The issue is because the Debug mode was turned ON.

It should be normal now as I went ahead and disabled it already.

If you need anything else we can help you with, please let us know.

[Author]

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