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  • June 1, 2016 at 11:33 am #1020344
    KimSS
    Participant

    Hi Guys,

    Since the update, the rev slider isn’t working and has the message –
    Revolution Slider Error: You have some jquery.js library include that comes after the revolution files js include.
    This includes make eliminates the revolution slider libraries, and make it not work.

    To fix it you can:
    1. In the Slider Settings -> Troubleshooting set option: Put JS Includes To Body option to true.
    2. Find the double jquery.js include and remove it.
    The slider settings seem to seize up and the options don’t open. There is also a message saying I need to register the slider?
    What should I do?

    Thanks Kim
    Site is http://erskinevilledoctors.com.au/

    June 1, 2016 at 2:08 pm #1020650
    Joao
    Moderator

    Hi Kim.

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks,

    Joao

    June 1, 2016 at 7:07 pm #1021021
    KimSS
    Participant
    This reply has been marked as private.
    June 2, 2016 at 1:34 am #1021578
    Nico
    Moderator

    Hi There,

    Please remove the rev slider or delete the rev slider then reinstall it again using the x ads on because the version you are using is not the compatible version for the latest version of X theme.

    The version compatible is 5.2.5.2 and you version is 5.2.5.3

    Hope it helps.

    Let us know how it goes.

    Thanks.

    June 2, 2016 at 2:19 am #1021640
    KimSS
    Participant

    OK, so now I get the message your wordpress files do not allow you to add plugins. Exactly the same as this person with this thread – https://community.theme.co/forums/topic/help-with-your-wordpress-file-permissions-do-not-allow-plugins-to-be-installed/

    So I can’t reinstall that slider. Everything was fine before I updated.

    Thanks Kim

    June 2, 2016 at 2:39 am #1021654
    KimSS
    Participant

    Hi again, so I have had a look through and found all these other people who have the same problem as me. I did not have this problem prior to updating – no permission errors. I really don’t know what I am supposed to do? I can’t add any plugins or addons? What do I do now? Thanks Kim

    June 2, 2016 at 3:44 am #1021733
    KimSS
    Participant

    Hi, I read thru the other threads and it said to download the plugin by downloading the latest x and getting the add on from there. I did this. It contains the latest version of the slider which is 5.2.5.3 – that’s what’s in your package?
    So it still doesn’t work.
    Can someone please help me with this. Some conflicting info and I need the slider back up.
    Thank you Kim

    June 2, 2016 at 4:20 am #1021781
    rok1975
    Participant

    Hey KimSS,

    i had the same problem! But i managed to solve it.

    There is a problem with the revslider.zip, which is comming with the x-package, because if you unzip it, in revslider/public/assets/ is still the asset.zip. So you have to unzip it and load it manually to your webspace to the appropriate place.

    I found the error over the console because its saying files are missing.

    I hope this helps.

    Best
    Tobi

    June 2, 2016 at 5:19 am #1021852
    KimSS
    Participant

    Hi Tobi, Appreciate it…I did unzip and upload to the plugin folder via FTP – was that wrong?
    And now I can’t add any ‘add ons’. All was well before this latest x upgrade 🙁

    June 2, 2016 at 5:46 am #1021878
    rok1975
    Participant

    What do you unzip and uploaded?

    June 2, 2016 at 7:31 am #1022019
    Rahul
    Moderator

    Hey There,

    You have to unzip the plugin zip file you download from envato and upload it to wp-content/plugins folder using FTP.

    Hope that helps.

    June 2, 2016 at 7:47 am #1022062
    KimSS
    Participant

    Yes I have done that. I was told previously that I had the wrong version of Rev Slider – perhaps you could check the previous posts. I was told to uninstall it, which I did. However, I can no longer ad the add-on, because I come up with a permission error. Am i just supposed to now not be able to use these add-ons?

    So, as I cannot add the Rev Slider, I followed another thread where someone is having the same problem. There, staff advised to download the X Package again, unzip it, and then unzip the plug in file. All done. Once i did all this, I realised that the Rev Slider package was the same wrong version I had installed. That’s from your X File download.So where am i to get this older version?

    I had none of these issues prior to the X update. I have been trying to fix it for hours and have gotton no where. Other people have the same problem. I think someone should help me fix this please. Regards Kim

    June 2, 2016 at 7:50 am #1022067
    KimSS
    Participant

    Here is the one of the other threads i found with the same issue
    https://community.theme.co/forums/topic/help-with-your-wordpress-file-permissions-do-not-allow-plugins-to-be-installed/

    June 2, 2016 at 8:51 am #1022173
    rok1975
    Participant

    Is the Revslider working?

    June 2, 2016 at 10:02 am #1022298
    Joao
    Moderator

    Hi There,

    Your Slider Revolution was already installed, I just activated for you.

    Let us know if you need help with anything else – Same for you @rok1975 🙂

    Thanks

    Joao

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