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[Lobsterass]

I have checked it on 8 different phones. All iPhones but one (an iPhone 4) have the blurry circle. Androids no circle.

[Christian]

Hey there,

I have forwarded this to our extensions manager and this is also not happening on his end. He will forward this to ThemePunch though. Please stay tuned.

Thanks.

[Lobsterass]

Hi!

Yes, I have tried it on 6 iPhones and 4 androids now. The only iPhone without the problem is an iPhone 4 with updated OS. Androids no problem.

I’m about to go live next week so I really need to solve this problem soon. Have you guys contacted Theme Punch yet? They don’t answer me since I don’t have my own licence with them.

Please keep me updated.

<3

[Christian]

Hey there,

We are still waiting for a reply from ThemePunch. Please stay tuned.

Thanks.

[Lobsterass]

Cool.They don’t seem to have as fast and great support as you guys. 🙂

[Christian]

You’re welcome.

[Lobsterass]

Hi!

I have now contacted Theme Punch to speed up the process with this. They wonder what the ticket number in their support forum is for the ticket you guys started there last week?

This is what the wrote me on Theme Forest:

Hi,

since we have no open ticket concerning this topic please be so nice and send us the ThemePunch Ticksy ticket ID. Thanks!

Our tickets are answered within 24 hours always so we really are surprised about the “one week”. Oldest not answered ticket in the queue is 16 hours old.

Cheers from your Team @ ThemePunch

[Christian]

Hey there,

Our extensions manager contacted Themepunch directly and not through the support system.

Thanks.

[Lobsterass]

OK, so did they come up with something?

[Christian]

We have no news yet.

[Lobsterass]

I’m starting to feel uneasy about this. It has been over two weeks since this thread was started and I still haven’t got any updates so that I know when I can plan on going live.

Meanwhile, I’ve contacted ThemePunch on both ThemeForest and Twitter (see images). There, they say nobody has contacted them about this issue. The last issue they spoke to guys about was something regarding Cornerstone, they say. I’m sure you’re being honest with me but it is difficult to wait when the extension manager is not keeping me updated on the progress.

Could you please put me in contact with the extension manager?
He or she can reach me at amonroedesign @ gmail . com

Thank you,
<3

[Joao]

Hi There,

I just talked to our Extension manager and he did contacted Theme Punch.

We haven´t heard anything back yet, and it sill might take a few days, we will reply once we have the issue solved.

In the meanwhile, if this issue is compromising the launch of your website we could try some alternative, like hiding the slider on mobile devices and replacing it with a static section that will do the same job.

Let us know if you need help,

Thanks for understanding,

Joao

[Lobsterass]

Hi!

Cool man. I appreciate the update, Joao. 🙂

Let’s see if we get a reply from them by early next week. I’m not completely ready just yet anyway.

Have a nice weekend.

<3

[Joao]

Thanks you too,

If you need help with setting up something to cover the bug for the time we wait the reply, let us know.

Have a great weeekend you too.

Joao

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