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  • September 30, 2016 at 11:39 am #1197503
    Jose De Eusebio
    Participant

    I had briefly started up a site and, retaking it now, I decided to work on it after setting up de Agency Expanded Demo Content one.
    I had already done some work on the WordPress installation, which was thought to be a multilingual site.
    I´ve tried twice to get through the process but failed. Although it doesn´t give me any error after the installation of the Expanded Demo is finished, it is just not there.
    Any hint of what could be happening?
    I added the &clean-cache code twice too… Same result.

    Thanks!!

    September 30, 2016 at 5:32 pm #1197871
    Darshana
    Moderator

    Hi there,

    Thanks for writing in! Can you please confirm the following ?

    
– Ensure your firewall is not blocking: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.

    Let us know.
    Thanks!

    October 1, 2016 at 5:02 am #1198347
    Jose De Eusebio
    Participant

    I keep having problems checking out those items. Could you please be so kind as to redirect me to where that info is placed?

    October 1, 2016 at 6:10 am #1198376
    Christopher
    Moderator

    Hi there,

    Please contact your host provider and ask them for the following :

    – Ensure your firewall is not blocking: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.

    Let us know how it goes.

    October 1, 2016 at 6:38 am #1198392
    Jose De Eusebio
    Participant

    May be I didn´t explain the problem properly. When I did the Expanded Demo installation, all the process went through just fine, and the final message of Theme was possitive.
    But it just shows partially some minor things of the Expanded Demo.

    October 1, 2016 at 2:10 pm #1198679
    Rad
    Moderator

    Hi there,

    Would you mind providing the details of those minor issues? How about providing a video recording?

    Thanks!

    October 2, 2016 at 12:56 pm #1199499
    Jose De Eusebio
    Participant
    This reply has been marked as private.
    October 2, 2016 at 7:04 pm #1199726
    Rad
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks!

    October 3, 2016 at 6:57 am #1200373
    Jose De Eusebio
    Participant
    This reply has been marked as private.
    October 3, 2016 at 8:57 pm #1201397
    Lely
    Moderator

    Hi There,

    Unfortunately, I can’t access your admin link. See attached screenshot. Do you have any IP blocking security? Please try disabling it at the moment while we’re checking.

    October 4, 2016 at 10:27 am #1202107
    Jose De Eusebio
    Participant

    HI!
    No idea why you can´t acces via that admin link. It seems to work just fine. How can I check what is happening with it?
    Cheers!

    October 4, 2016 at 4:01 pm #1202539
    Friech
    Moderator
    This reply has been marked as private.
    October 5, 2016 at 4:35 am #1203159
    Jose De Eusebio
    Participant

    Hi,
    While I solve your access problem, of which I still have no hint on how to proceed, I would like to explain you a bit more what actually seems to have ocurred.
    The expanded demo shows as installed (twice) but when you access each page of it, the set up and look is not exactly the same one as the expanded demo. Instead, it is mixing both the expanded demo look and content with the one previously built in the wordpress installation.
    It changes not only the fonts, but also makes it different in some contents of each page…
    On top of it, it has also NOT replaced the Home page of the web, appearing in the Pages list as HOME indeed, but without erasing the previous HOME page, therefore, you can only access to the “new” HOME by clicking on its Page listing position…
    Does this make any sense?
    How can I start from scratch without erasing some of the content already loaded?
    Thanks!

    October 5, 2016 at 5:58 am #1203241
    Christopher
    Moderator

    Hi there,

    I’m sorry but still we can’t access WP dashboard.
    Importing demo content won’t affect on your current content means it won’t delete, neither overwrite home page content, instead it imports new pages.

    Hope it helps.

    October 5, 2016 at 7:14 am #1203302
    Jose De Eusebio
    Participant

    HI!
    I understood that but the question is: importing those pages as it has, the setting and content of the imported pages are not completely equal to those of the Expanded Demo. Instead, it has been imported and, for some reason, modified by my installation. Why would that be? Can I re-install de Expanded Demo again without any modification of the model made by my installation?
    Thanks!

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