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[Matthew B]

Hello,

When I’m in customizer my portfolio page is showing up different than the live site. If I click on my “Products” link in customizer it takes me to a page that looks correct, however it’s under the parent “Archive”. When I’m on the live site and click “Products” the page looks completely different, but is under the correct parent “Products”. I’m attaching photos. Any idea what I’m doing wrong?

Thank you!

[Rahul]

Hey There,

Thanks for writing in!

To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

[Matthew B]

http://www.clevermakers.com

Thank you.

[Darshana]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Matthew B]

This reply has been marked as private.

[Matthew B]

This reply has been marked as private.

[Lely]

Hello Matthew,

Thank you for the credentials. When you say in Customizer, do you mean when you’re login via Admin? I can’t seem to duplicate the issue. See this:http://screencast-o-matic.com/watch/cDl3n6Qt82
Please clarify.

[Matthew B]

Right, if I’m logged in as Admin it looks correct. But on the live site it shows up like the 2nd screenshot I attached.

[Matthew B]

If you click on View all Products when you aren’t logged in, you’ll see what I mean.

Thank you for looking into this.

[Matthew B]

Actually, I just checked again. Even when you’re in as Admin it looks wrong. The URL is http://clevermakers.com/products/.

However, when you are in the Customizer it looks fine. I’m attaching screenshots. The first 1 is from within Customizer. The 2nd is not. I want it to look like the first screenshot.

[Matthew B]

I also noticed that in Customizer, the page shows up as being under “Archives” not “Products”.

[Rue Nel]

Hello There,

I tried logging in to check your site. Regretfully after I enter the credentials, I was being greeted by this screen:

Could you please disable Duo Security so that we can log in?

Thank you in advance.

[Matthew B]

OK, I disabled it. Thanks!

[Rue Nel]

Hello There,

I have investigated your site and it turns out that there was a slug conflict. The page slug for Products and the portfolio slug is the same. So when you are in Customize, WordPress displays the Porfolio archive instead. Please see this screenshot: http://prntscr.com/dmv186

If you change the portfolio slug in the customizer, Appearance > Customize > Portfolio > Custom URL Slug.
http://prntscr.com/dmv29m

Setting your custom portfolio slug allows you to create a unique URL structure for your archive pages that suits your needs. When you update it, remember to save your Permalinks again to avoid any potential errors.

Please check your site now.

[Matthew B]

Thank you for explaining, but I’m not sure I fully understand how to achieve what I’m looking for. I would like the URL for my product portfolio be /products not /my-products. Also, I would like the breadcrumb to show up under Products, not Archive. Is this possible?

Thanks again for your help.

[Author]

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