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Posts
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Hi There,
X- shortcode is already integrated in the Cornerstone that is why it won’t be activated anymore.
The conflict showing is because of a script or 3rd party conflict. Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.
Thank you for your understanding.
Hi Nico,
Thanks for your response. I understand completely and appreciate the support up until this point. Unfortunately there are some third party plugins that I can’t turn off on production because it would break our site. Which limits my trouble shooting. Also I was never able to get it working locally via Xamp or any other tool. Only wanted you to check an confirm it is one of the third party plugins.
Thanks for your help.Hello There,
Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.
To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
– FTP Hostname
– FTP Username
– FTP PasswordDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you.
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