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[Marcos M]

Hi,
The site is http://www.lalabee.com.br and I recently updated wordpress to version 4.5.3 from 4.1.10 because I was worried about security vulnerabilities. I am currently running X theme version 3.2.3 which is very out of date so when I updated wordpress I expected there to be problems. Right off the bat I saw layout issues (see attached image). Also I am unable to edit text elements in the visual editor (see image) it just comes up blank. However, HTML boxes are still editable from the visual editor. I haven’t dug deep enough to find other problems but I’m sure there are more. I figure the best thing to do is update X theme to 4.5.2 but there is a problem.

The company had some customizations made to the site that are outside the standard layouts of the theme and I can’t loose them.
1) We have two posting areas on the site. One for a FAQ which is under the normal post area for the blog and the other for our actual Blog which is in the Portfolio area. I’m not an expert but I believe what was done was the Post section was duplicated and put in the portfolio directory. We have thousands of keywords and hundreds pages indexed and I can’t afford to break those links so if we update we that can not be reverted, we need to keep the dual posting layout with the same link structure.
2) There are custom javascript files on the site so we can run our own forms with an ajax submit and some animations. Unfortunately this conflicts with the theme’s Java as expected so I only call our custom java on pages with forms. After the update we would need to continue to use our custom java because we can’t afford to break our forms.
3) We have a bunch of plugins installed on the site and I have gone through and updated each of them. They all have a purpose so ideally they would continue working post update.

As I said, I’m no expert and I’ve been forced into maintaining the site because there is nobody else to do it. Also I don’t know if what I am asking is beyond the scope of the support you guys give But I really hope you can help.
Thanks!
-John

[Joao]

Hi John,

First of all you need to confirm with the developers if all the changes they made to the theme were made in a Child Theme and not directly in the Theme directory. This is common pratice on wordpress and they probably have followed it, but it doesn´t hurt to confirm.

Once you have confirm that we suggest you to backup your website and perform the update in order that your website can work properly.

If you are using a Child theme you also will need to perform a child theme update.

To do that please refer to this link.

https://community.theme.co/forums/topic/child-theme-updates/

Please let us know when the process is done in order that we can help you with your other questions.

Obrigado,

Joao

[Marcos M]

Hi João,

Thanks for the quick reply, I’m following up with developers who have worked on the site to see if any of them messed with the main theme files or of they only changed things in the child theme. If they don’t respond or don’t remember, is there a way I could check this myself if I looked at the code in files themselves? Main thing I’m worried about is that we have a blog in the portfolio directory not sure it is possible to have the set up we have only messing with the child theme.

Any incites you provide would be helpful, also as I get more info I will update.

Obrigado!
John

[Jade]

Hi John,

The best way would be to get the information from the developer as it would be difficult to us to know if they have changed anything in the parent theme since there are a lot of files involved which we won’t be able to check easily.

What I also suggest you to do is to setup a staging site which is a copy of the current site then you could the the updates from there so it will not affect the live site. When things look correct after updating the staging site, you can then proceed in updating the live site.

Hope this helps.

[Marcos M]

Hi Jade,
Thanks for your response. I wen ahead and updated the X theme this weekend after doing complete backups and thankfully there were no major issues. However I have run into an issue that is inconvenient.
Is there Safari support. I am unable to create posts in safari. For what ever reason my edits don’t save. Chrome is working fine.

[Joao]

Hi Marcos,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

Joao

[Marcos M]

This reply has been marked as private.

[Paul R]

Hi Marcos,

Can you provide us the exact urls of the pages you are having an issue with.

At the meantime kindly add the code below in your wp-config.php file localted the root directory of your site

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You may add it before this line

/* That’s all, stop editing! Happy blogging. */

Hope that helps.

[Marcos M]

Hi paul,
I’ve added the code as requested, and did a quick test, seems to have resolved the issues but I did get a chance to test thoroughly. A page the was exhibiting the problems is below:
http://www.lalabee.com.br/ey20/

Thanks!

[Friech]

Hi There,

Thanks, but I can edit a RAW HTML block on that page.

Please clarify, and also please clear your browsers’ cache.

Cheers!

[Marcos M]

Hi Frisch,
Yes the Raw HTML is working now on both safari and chrome after adding the code:

define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

For the most part everything seems to be working smoothly. Every once in a while editing text in a blog post or in the for what ever reason the visual text markup view is blank and I can only edit in the code view. However, when I refresh the tab or clean out the cache it resolves the issue. It has happened to me twice now. If I can figure how to cause the issue I will post with more details.

Other than that things seem to be working great.

I really appreciate the support!

[Rue Nel]

Hello There,

Thanks for the updates! Does your server have caching feature or maybe you have Varnish? Are you using CloudFlare or may have installed a caching plugin like WordFence, W3 Total Cache, WP Super Cache or any other WP performance plugin? Please keep in mind that after doing every updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

I’d recommend that you clear your caching plugin, and disable it temporarily during development or any updates. This can cause any of the updates or site changes to not take place on the front end. It will eventually show up when the cache regenerates, but it’s not ideal if you’re looking to see your changes immediately. Caching plugins are best to turn on only when you’ve finished building or updating the site.

Hope this helps.

[Marcos M]

Hi Rue,
Thanks for the tip!
I do have WP Super Cache installed but I disabled before the update. In fact I disabled it a while back because of a conflict with another plugin.

Anyway I’m having an issue with this page at the moment: http://www.lalabee.com.br/clube-porto/
On chrome when I was saving the page (trying to add a redirect) it wasn’t saving. It would refresh the page like it had run the update but the redirect wasn’t there. On safari it is very slow to load editor for the page and I save it takes a very long time, however the changes do stick. I’ve cleared cache, restarted the browser, tried from different computers (all macs) and tried in private browsing. Maybe you can check it out and see if you run into similar performance issue?
Thanks.

[Rue Nel]

Hello There,

You could try testing for a plugin conflict again. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Please let us know how it goes.

[Marcos M]

Hi Rue,
I’ve finally gotten around to testing the plugins. I’ve deactivated everyone I can without fundamentally breaking the infrastructure of the site (We have category tags which are ranked well in google and internal site linking managed by plugins) I’m still having a problem with some of our wordpress pages especially our home page. This is what the console shows when I inspect:
JQMIGRATE: Migrate is installed with logging active, version 1.4.1
JQMIGRATE: ‘ready’ event is deprecated
console.trace()
GET http://www.lalabee.com.br/wp-content/themes/x/framework/fonts/font_awesome/font-awesome.woff?v=4.5.0
JQMIGRATE: ‘hover’ pseudo-event is deprecated, use ‘mouseenter mouseleave’
console.trace()
GET http://www.lalabee.com.br/wp-content/themes/x/framework/fonts/font_awesome/font-awesome.ttf?v=4.5.0

Also I noticed that the x-short code plugin won’t activate. Could you guys check it out? This has been an ongoing problem since I updated.
Thanks.

[Author]

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