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  • April 4, 2016 at 10:41 am #866106
    Andrew C
    Participant

    I get this error:

    Uh oh, we couldn’t check if this license was valid. Details.

    With the details being: 0

    Help?!

    April 4, 2016 at 2:15 pm #866430
    Prasant Rai
    Moderator

    Hello Andrew,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – Licence Key
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    April 4, 2016 at 3:37 pm #866519
    Andrew C
    Participant
    This reply has been marked as private.
    April 5, 2016 at 1:38 am #867178
    Rupok
    Member

    Hi there,

    Thanks for writing back. If you go to your account page on Themeco, you will see the notice :

    Looking for API keys? We’ve removed these in favor of just using the purchase code directly. For new site validations, you can use your purchase code directly. Sites previously validated with an API key, will remain validated, but moving forward API keys will no longer be used.

    So let’s try validating with the purchase key directly.

    Cheers!

    April 5, 2016 at 6:16 pm #868334
    Andrew C
    Participant
    This reply has been marked as private.
    April 6, 2016 at 6:51 am #869052
    Jack
    Keymaster

    Hi there,

    Thanks for writing back, sorry to hear it still isn’t validating.

    This could be down to your server’s PHP configuration is unsuited to fully operate WordPress.

    To get started, we’d encourage you to try the troubleshooting suggestions on this page:

    https://community.theme.co//kb/connection-issues/

    Because of the likelihood that this is a PHP configuration problem, you may need to contact your host. In that article we’ve included a form letter you can use so they know what to look for.

    Let us know what you find out! We’re here to help. 🙂

    Thanks!

    April 18, 2016 at 4:21 am #887852
    AbtekWeb
    Participant
    This reply has been marked as private.
    April 18, 2016 at 6:20 am #888036
    Christopher
    Moderator

    Hi there,

    Please provide us with purchase code in private replay.

    Thanks.

    April 18, 2016 at 10:06 am #888420
    AbtekWeb
    Participant
    This reply has been marked as private.
    April 19, 2016 at 1:53 am #889404
    Friech
    Moderator

    Hi There,

    I can’t see your site’s PHP configuration with WP-ServerInfo plugin. Would you mind contacting your host and do the following?

    – Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.

    My own purchases code does not work with your site too. So the issue seems not to be with the purchase code.

    Let us know how it goes. Cheers!

    April 22, 2016 at 5:49 pm #895996
    AbtekWeb
    Participant

    I received the following reply from my hosting provider… Looks like they’re kicking the problem back to you guys for solving… please advise.

    —

    Flywheel Support
    10:28 AM (6 hours ago)
    to me

    Thanks for passing that a long. I was able to check it and it looks like there is a fatal error being thrown during that activation. I have pasted the error code below. Once you get that resolved you should be good to go!

    PHP Fatal error: Call to undefined method TCO_1_0::check_ajax_referer() in /www/wp-content/themes/x/framework/functions/global/admin/addons/modules/class-addons-validation.php on line 41

    Thanks,
    Preston

    Flywheel
    Premium WordPress Hosting – Built for Designers
    http://getFlywheel.com
    (888) 928-8882

    April 23, 2016 at 9:24 pm #897080
    Rue Nel
    Moderator

    Hello There,

    Would you mind providing us the url of your ftp login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – FTP Hostname
    – FTP Username
    – FTP Password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    For the meantime, please re install X and make sure that all files are uploaded. There might be files that were corrupted during the previous update process.

    Thank you.

    May 12, 2016 at 11:15 am #988027
    AbtekWeb
    Participant
    This reply has been marked as private.
    May 12, 2016 at 4:58 pm #988597
    Rad
    Moderator

    Hi there,

    According to the error, that function/method is undefined. I checked on FTP and it’s there, it maybe related to permission and the site can’t read it even it’s there.

    Is there a way we can see the full error logs? It’s not available through FTP.

    Thanks!

    May 12, 2016 at 6:33 pm #988681
    Darshana
    Moderator

    @Andrew & @abtekweb

    I was able to resolve your issues and validated your X theme. It happened because of your Cornerstone version is older and the validation process did not completed due to that.

    Thanks!

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