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Hi there, I’ve used X for over a year and just in the last week I’m repeatedly getting an HTTP Error when trying to upload images. I tested this on multiple browsers (still have same issue) and using different themes that have the same host. Other themes have no issues or errors. It also happens on multiple X theme sites I have in development and with a multitude of images ranging in sizes (but all under 30-500k).

When I keep attempting the upload, it eventually goes through after 5-10 attempts.

I’m using GoDaddy WP Managed hosting for all my WP sites and like I said, other themes have no problems, and X used to be okay – just bad lately. MAYBE since updating to WP 4.5??

Here are some of my urls: http://c84.f15.myftpupload.com and http://9f0.304.myftpupload.com/

Running WP 4.5, X 4.4.2, Cornerstone 1.2.4

Is there anything that can be done? I’m not a developer, just a designer so I’m hoping it’s an easy answer. I will send my credentials separately for time’s sake. Screenshot also attached.

Thanks!!
Dawn

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This reply has been marked as private.

[Mackenzie_t]

Interesting, I also use godaddy’s managed wordpress on multiple sites and have only been having the issue with this theme since WordPress 4.5 and X 4.4.2. Been tearing my hair out with this one wondering why it occasionally works but mostly not.

I have tested all plugins activated and deactivated with X theme and 2016 Theme. I can upload images fine with the 2016 theme and all plugins activated but as soon as I use the X theme in anyway I cannot upload images.

I look forward to seeing a solution here soon!

[Rue Nel]

Hello There,

Thanks for writing in! This issue has been reported here: https://core.trac.wordpress.org/ticket/36534

Please ask assistance from your hosting provider to resolve this issue. Please check out these articles:
https://wordpress.org/support/topic/http-error-when-uploading-images-17
https://wordpress.org/support/topic/http-errors-on-media-uploads-after-45-update

Hope this helps.

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Thank you! Adding the php text worked, but can I still use the parent theme now or do I have to use Child since I touched the php?

Note for others, I added this to Theme Functions in Editor – functions.php:

add_filter( ‘wp_image_editors’, ‘change_graphic_lib’ );

function change_graphic_lib($array) {
return array( ‘WP_Image_Editor_GD’, ‘WP_Image_Editor_Imagick’ );
}

Please let me know about Parent theme. This is the ONLY time I’ve used the Editor.

Thanks!
Dawn

[Rue Nel]

Hello Dawn,

Because this requires a template change, I’d advise that you setup a child theme. This allows you to make code changes that won’t be overwritten when an X update is released. After your child theme is setup, please review how we recommend making template changes in Customization Best Practices.

Once your child theme is installed and active, you can add the code in your child theme’s functions.php file

add_filter( 'wp_image_editors', 'change_graphic_lib' );
function change_graphic_lib($array) {
  return array( 'WP_Image_Editor_GD', 'WP_Image_Editor_Imagick' );
}

Hope this could help.

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Is there any way to accomplish image uploads without having to use Child theme, I find updating the theme over time to be much easier when I only use parent… and I’d like to stay out of the php files. Is this something that might be fixed in future releases? Or do you not see it as an issue?

Thanks,
Dawn

[Rupok]

Hi Dawn,

Thanks for updating. This is related with WordPress and we can’t manage this unless they fix the issue (https://core.trac.wordpress.org/ticket/36534). We can give you a temporary fix for this as above for now. Hopefully that will be resolved soon.

Cheers!

[bugzz]

I am having this problem as well. I think this fix may be a little too advanced for me as I don’t understand what I need to do. Can someone provide assistance?

Thanks,

Michelle

[Darshana]

Hi Michelle,

Please provide us with your login credentials to setup the temporary fix for you. To do that, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Jade]

Hi Michelle,

Thanks for writing in.

Please follow the instructions on the response #896247 as it gives the instructions on how to do the fix.

Basically, you can simply install the child theme and then activate it. Once it’s activated you can copy and the paste the code to the functions.php file of your child theme which you can access through FTP or in Appearance > Editor.

Please let us know how it goes.

[tparkmedia]

I’m having the same problem also. The image is a png file and it is only 29kb. I am using Child Theme and I did add the code as indicated on response #896247. Didn’t fix anything.

Thank you.

[tparkmedia]

Nevermind it works. BUT it doesn’t preview the image. It’s just an icon. Is there anyway to fix that?

Thanks again!

[Friech]

Hi There,

Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

Cheers!

[tparkmedia]

This reply has been marked as private.

[Author]

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