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    Posts
  • May 9, 2016 at 5:29 am #981987
    motionair
    Participant

    Hi, i deactivated the script because of the text at the bottom. Just turned it on again and this time it is on all the pages, but not the home page.
    I ment the statistics in the infobar panel, but that is not that important. Its gone now anyway.

    Do you have any idea where the text comes from?

    Thanks,

    May 9, 2016 at 6:49 am #982088
    Paul R
    Moderator

    Hi,

    You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Thanks

    May 11, 2016 at 8:37 am #985824
    motionair
    Participant

    Hi, i tried testing for a plugin conflict and i cant find any problems. The text is still there on the bottom even if its the only plugin that is enabled. Any other tips?

    Thanks!

    May 11, 2016 at 10:35 am #986027
    Rupok
    Member

    Hi there,

    It seems you have removed the ConvertPlug folder from wp-content/plugins/ directory instead of deactivating and deleting this. If you just remove the folder then all the data will be stored on the database and when you install the plugin, it will show the data again. Do actually you need to delete the plugin from admin panel. You can also see the tables for CovertPlug on your database and remove them if you can. You should understand the tables by naming. Make sure to backup your site before doing so.

    Thanks

    May 20, 2016 at 5:15 am #1001281
    motionair
    Participant
    This reply has been marked as private.
    May 20, 2016 at 12:16 pm #1001834
    Jade
    Moderator

    Hi there,

    I have just checked your page again and the text you mentioned seems to be not present on the page anymore. See screenshot below.

    Kindly check again and confirm the issue. Thank you.

    May 23, 2016 at 2:44 am #1004773
    motionair
    Participant

    Hi, the text is not there because i deactivated and deleted the plugin. My wish was to use the plugin, but since i cant make the text disappear i thought i wanted to resolve the issue before having it live on my page. If the issue can be resolved with deleting database entries, do i need the plugin active for that to happen?

    How do we move forward with this issue?

    -Reiel

    May 23, 2016 at 2:51 am #1004776
    Rupok
    Member

    Hi there,

    In that case, it would be best to directly contact ConvertPlug support. You can do that at : https://convertplugonx.freshdesk.com/support/home

    Thanks.

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