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  • January 2, 2017 at 5:04 am #1312418
    Beertengokuy
    Participant

    I’m having problems with my featured images on beertengoku.com
    I’m currently using up-to-date versions of wordpress, theme x, and cornerstone, and the featured images are blurry. When I view the image itself, it’s tiny, even though I have selected a 3mb file as the featured image. I’ve tried regenerating thumbnails but nothing has changed.
    Any help would be much appreciated.

    January 2, 2017 at 5:19 am #1312421
    Paul R
    Moderator

    Hi,

    It looks like it is being resized by a plugin.

    You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    January 2, 2017 at 5:40 am #1312435
    Beertengokuy
    Participant

    Thanks – deactivated all the plugins and then reactivated them one by one.
    Cornerstone was causing the problems.

    January 2, 2017 at 5:48 am #1312438
    Christopher
    Moderator

    Hi there,

    Please disable X-shortcodes and activate cornerstone.
    Images are displaying fine on my end, please see the attachment.

    Thanks.

    January 2, 2017 at 5:52 am #1312441
    Beertengokuy
    Participant

    Thanks.
    If I disable X shortcodes and use cornerstone, then get blurry pictures, which is what I’m trying to avoid.

    January 2, 2017 at 5:55 am #1312443
    Christopher
    Moderator

    Cornerstone is replacement of x-shortcodes, please activate it so we can help you with this issue.

    Thanks.

    January 2, 2017 at 5:57 am #1312448
    Beertengokuy
    Participant

    Ok, thanks.
    It’s been switched over.

    January 2, 2017 at 6:04 am #1312454
    Christian
    Moderator

    Please install Force Regenerate Thumbnails (https://wordpress.org/plugins/force-regenerate-thumbnails/) plugin and then regenerate all your images in your media gallery.

    If that doesn’t help, please give us access to your WordPress admin.

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    January 2, 2017 at 8:41 pm #1313573
    Beertengokuy
    Participant
    This reply has been marked as private.
    January 3, 2017 at 12:46 am #1313738
    Christopher
    Moderator

    Hi there,

    Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    After disabling plugins, please clear cache as well.
    On a side note, your images are too large, featured image size should be around 90KB.

    Let us know how it goes.

    January 3, 2017 at 7:33 am #1314069
    Beertengokuy
    Participant
    This reply has been marked as private.
    January 3, 2017 at 7:51 am #1314092
    Paul R
    Moderator

    Hi,

    Can you provide us your ftp login so we can ta ke a closer look.

    Thanks

    January 3, 2017 at 7:59 am #1314100
    Beertengokuy
    Participant
    This reply has been marked as private.
    January 3, 2017 at 8:18 am #1314117
    Christian
    Moderator

    Hey there,

    I only see a 2014 folder in your server. Please give us the correct folder directory.

    Thanks.

    January 3, 2017 at 5:15 pm #1314936
    Beertengokuy
    Participant

    Thanks for the reply.
    Sorry but I’m a bit confused by “a 2014 folder in your server”. Everything is stored in the public_html folder.

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