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  • September 27, 2016 at 9:48 am #1192375
    Darshana
    Moderator

    Hi there,

    I have tried to update your theme but I’ve got an internal server error. Could you please provide us with your FTP credentials to resolve this issue.

    Thanks!

    September 27, 2016 at 9:48 am #1192376
    errorout
    Participant

    ahhh what happened?

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    September 27, 2016 at 10:03 am #1192404
    Darshana
    Moderator

    Hi there,

    Please provide us with your FTP credentials to check your issue.

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks!

    September 27, 2016 at 10:08 am #1192419
    errorout
    Participant

    I am on the phone with godaddy right now they are restoring my site from yesterday at 0900 -800 gmt

    I will let you know what they are done…

    Joe

    September 27, 2016 at 10:17 am #1192435
    Rahul
    Moderator

    Sure, let us know how it goes!

    Thank you.

    September 27, 2016 at 2:40 pm #1192804
    errorout
    Participant

    they restored i, and it works. they also checked the databases, and they said that the x theme was not properly done in the database. so I guess it was the last upgrade that killed it. I dont know. but I always upgrade when told to.

    either way consider it closed.

    thank you for the help!

    Joe

    September 27, 2016 at 3:56 pm #1192913
    errorout
    Participant

    Well I got a new issue. I can not update any pages. I have tried with and witout cornerstone.

    any ideas?

    September 27, 2016 at 4:02 pm #1192923
    errorout
    Participant

    I am trying to reinstall on top of it and I get: The uploaded file exceeds the upload_max_filesize directive in php.ini.

    joe

    September 27, 2016 at 4:08 pm #1192932
    errorout
    Participant

    I disabled jetpack and wp fastest cache to try to reinstall and I got the same error msg. then I put them back now I can update…. I really am starting to loathe wordpress and webpages!!!! This shit use to much easier with I had to use notepad!!!!!!!

    joe

    September 27, 2016 at 5:17 pm #1193022
    Darshana
    Moderator

    Hi there,

    Please contact your hosting support and ask them to increase the “upload_max_filesize”. That server setting prevents to upload files and throws that error.

    Thanks!

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