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  • April 17, 2016 at 6:15 pm #887217
    mattkrum
    Participant

    Hi guys!!!

    I just updated my WordPress to the latest version and now I can’t click to see my installed plugins without getting this message:
    Fatal error: Class ‘X_Addons_Updates’ not found in /home/mattkrum/public_html/wp-content/plugins/cornerstone/includes/classes/admin/class-updates.php on line 138

    I’m far from a web-wizz so can anyone explain this in simple language??? Panic time!

    April 18, 2016 at 1:59 am #887627
    Rupok
    Member

    Hey there,

    Sorry to hear that you are having this issue. Updating to Cornerstone 1.2.3 will resolve it and show the proper messaging when a site isn’t validated. So let’s update everything on your site.

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    April 20, 2016 at 5:28 pm #892593
    mattkrum
    Participant
    This reply has been marked as private.
    April 21, 2016 at 4:44 am #893355
    Rue Nel
    Moderator

    Hello There,

    Would you mind providing us the ftp login credentials so we can take a closer look and fix this issue right away? Once you have provided us with your credentials, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – FTP Hostname
    – FTP Username
    – FTP Password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    April 21, 2016 at 7:17 am #893527
    mattkrum
    Participant
    This reply has been marked as private.
    April 21, 2016 at 1:38 pm #894140
    Brenda n
    Participant

    I just migrated a website and am having the exact same error. I attempted to update the Cornerstone Plugin manually via FTP and the site failed. I have since uploaded the older Cornerstone Plugin folder to get the dashboard back.

    Can I trouble you to assist me with this?

    Should I have opened a new thread?

    Look forward to hearing from you.

    April 21, 2016 at 4:19 pm #894338
    Friech
    Moderator

    @mattkrum Hi There,

    Thanks for the FTP credentials, but that is not seem to be right. When access your site with that credentials it sends me to an empty directory, which I assume its a sub-folder in your site. Yes, please provide us an WP admin credentials as well so we can take a closer look on the issue.

    In the meantime please follow this post and try to update your X|Theme manually.


    @nichlee9     Please create a new thread and provide us login credentials, WP and FTP. You can also follow the instruction on manual update and see if that solves the issue.

    Cheers!

    April 21, 2016 at 7:06 pm #894505
    mattkrum
    Participant
    This reply has been marked as private.
    April 22, 2016 at 8:30 am #895359
    Darshana
    Moderator

    @mattkrum

    I have updated your theme & plugins manually. Could you please try checking your site now.

    Thanks!

    April 22, 2016 at 3:19 pm #895867
    mattkrum
    Participant

    Looks to be working Darshana! Thank you so much, the brilliant service spoken about from your team is absolutely true!

    April 22, 2016 at 4:18 pm #895927
    Brenda n
    Participant

    Thanks, I appreciate the tips. Got it figured out. 🙂

    April 23, 2016 at 9:35 am #896672
    Thai
    Moderator

    If you need anything else please let us know.

    August 8, 2016 at 11:29 am #1122330
    vcctu85
    Participant

    Hi I’m getting an error that says “Fatal error: Call to undefined function wp_get_themes() in /home/shabet1/www.ywca-berkeley.org/wp-content/themes/x/framework/functions/global/admin/addons/updates/class-theme-updater.php on line 51” whenever I click on any button in the sidebar so I can’t even disable the plugin.
    I also can’t validate the X theme on my website. Could it possibly because I used one email to purchase X and another one to make the website?
    Please help!!

    August 8, 2016 at 11:40 am #1122349
    vcctu85
    Participant
    This reply has been marked as private.
    August 8, 2016 at 1:02 pm #1122495
    Darshana
    Moderator

    @vcctu85

    I have tried to login, but it seems that your site is down (https://snag.gy/ng8stS.jpg). Could you please confirm?

    Thanks!

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