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[Kamil K]

Hello I got a “fatal error” message after theme update and I cannot login into my admin account. Login credentials in the following post.

[Kamil K]

This reply has been marked as private.

[Christopher]

Hi there,

Please connect to FTP and delete cornerstone folder from wp-content/plugins, next login to your site and visit X addons page to install cornerstone automatically.

Thanks.

[Kamil K]

Thanks for the reply. Now I can login into my WP admin. But, I do not have the X-Addons item in my WP menu. After the update, the parent X-theme stayed corrupted. What should I do?

[Christopher]

Hi there,

I see X is missing, please follow this link and update X manually via FTP : https://community.theme.co/kb/updating-your-theme-and-plugins/

Then navigate to child theme’s style.css file and update this line :

@import url( '../x/framework/css/site/stacks/renew.css' );

To:

@import url( '../x/framework/css/dist/site/stacks/renew.css' );

If you need further assist, provide us with FTP credentials.

Hope it helps.

[Kamil K]

Thank you, everythinig seems to work fine now.

[Joao]

Great to hear it-

Let us know if you need help with anything else.

Joao

[Kamil K]

Hello, I got the same problem as before. Tried to update X again via WP admin, got a message that something went wrong. Where is the problem, why is this happening again and again?

[Darshana]

Hi there,

Please provide us with your FTP credentials to check your setup.

Thanks!

[Kamil K]

This reply has been marked as private.

[Friech]

Hi There,

Either your server has some kind of permission issue that does not allow overwriting a file on your wp installation directory or it was intermittent connection that causing the update process not to proceed, It seems more like the later. Since I am seeing an incomplete x theme folder on your /public_html/wp-content/themes/ directory, please delete that folder.

And upload a latest version of x theme folder on that directory. You can follow the Manual Updates guide provided here: https://community.theme.co/kb/updating-your-theme-and-plugins/

I love to go ahead and do this for you, but my connection is not favourable at the moment.

Let us know how it goes. Cheers!

[Kamil K]

Hmm, it really has to be the problem with the connection and the bad luck caused that this problem occured twice during the update on just this simple site. I have several installations of X and the sites are hosted by the same hosting company and none of them ever crushed during update.

Well, problem solved, thanks.

[Darshana]

Glad you were able to sort it out 🙂

[Kamil K]

Hello, I got the same problem for the third time in a row. Seriously, it cannot be because of the intermittent connection. I need to solve this definitely, cannot deal with this at every update. Help me, please!

[Kamil K]

Wordpress UI says, that an error occured during the actualization of X: It was not possible to remove the old theme.

[Author]

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