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[Lely]

Hello There,

Can you give us database access on a freshly installed wordpress with the issue(A state wherein SQL fixed is not yet added). We want to check where the disconnection is coming from. Then if you can also ask your host to provide an error log that would be better too.

Always,
X

[Stephen C]

I was able to replicate this issue a few more times. I’ve set up an environment so you can test it yourself. This will be on a fresh install of WordPress with a fresh install of X theme but nothing else done. You’ll have database access as well as WordPress access so you can try adding Ess Grid yourself and see what happens. I’ll put this in a private note.

The subdomain tests I ran today where I made sure the table prefix was “wp_” still had the same issue. No skins and any attempt to save the grid showed an “ajax” error.

Thanks!

[Stephen C]

This reply has been marked as private.

[Lely]

Hello Stephen,

Thank you for the credentials. Upon thorough checking, I can see that Essential Grid tables was created successfully when I tried to install and activate the plugin. The problem is, those tables are empty. Would you mind asking your hosting provider for the error log? When I checked it on your cpanel it is empty.

[Stephen C]

Thanks for checking! I’ve sent in a request for the logs to my host. I’ll update this thread as soon as they respond.

[Joao]

You are welcome.

Let us know when you have any news regarding the issue.

Joao

[Stephen C]

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[Stephen C]

This reply has been marked as private.

[Lely]

Hello Stephen,

We’re sorry you’re having this issue. I forwarded this issue to our developer for further investigation. For the meantime, please use the fix suggested on this link:https://community.theme.co/forums/topic/essential-grid-has-no-skin-options/#post-1002221. We will let you know once we have an update. Thank you for understanding.

[Stephen C]

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[Rad]

Hi Stephen,

Please check the Reply #1003437. Provided on that reply is the new URL for SQL file.

These are just the steps needed

1. Download the SQL File from https://www.dropbox.com/s/ba3a3ozna5iy98j/ess_grid_tables.sql?dl=0 ( #1003437 )
2. Find the table prefix from your site’s wp-config.php

Eg. $table_prefix = 'wp_';

3. If your table prefix is different from wp_, then edit the SQL file and change all table prefixes

Example, your prefix is $table_prefix = 'wp_awesome_';

Then from the SQL file, replace all instances of table names that has wp_ prefix to wp_awesome_

Eg. from wp_eg_grids to wp_awesome_eg_grids, and so on.

4. Import the SQL File to your database using PHPMyAdmin, your database should match the database name specified to your site’s wp-config.php

Eg. define('DB_NAME', 'hello_world');

Hope this helps.

[fernando96]

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[Lely]

Hi Fernando,

We’re sorry you’re having this issue.
Regarding essential grid, please check the following Essential Grid tables on your database:

wp_eg_item_skins
wp_eg_navigation_skins
wp_eg_item_elements
wp_eg_grids

If it’s empty, try the fixed suggested on a previous reply here:https://community.theme.co/forums/topic/essential-grid-has-no-skin-options/page/2/#post-1009883

For The GRID issue, please clarify on which grid you’re having an issue. What changes is not working so we can help you better.

[poojathawrani]

I am facing similar problem.

I installed the Essential Grid plug via the Xaddons page and no skins are showing up to chose from. I tried creating the new skin from the CREAT SKIN tab and ITEM SKIN EDITOR, but no option are shown up there too. I tried creating new skin, but it shows up below error –
Empty AJAX response
Same happens when I try to create and save the new grid.

My troubleshooting steps so far:

Attempt 1
Uninstall the Essential Grid Plugin
Re-installed the plugin via the Xaddons page & reactivated
Tested – skins are still missing, same Empty AJAX Response

Attempt 2
Deactivated all the plugins except Essential Grid
Tested – skins are still missing, same Empty AJAX Response

[poojathawrani]

This reply has been marked as private.

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